Staff Software Engineer – Ticketing Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Design and uphold integrations for transferring vulnerability and asset data to ticketing and storage solutions such as Jira, ServiceNow, Azure DevOps, and S3 buckets.

• Create automated tooling and processes for development, testing, validation, and CI/CD deployment.

• Interact with external REST APIs and webhooks to transmit, extract, normalize, and convert data into formats suitable for platforms.

• Oversee the complete lifecycle of Nucleus vulnerabilities via external ticketing systems, ensuring synchronization of updates and changes across systems.

• Spearhead the architecture and design of new connectors while enhancing the internal connector framework.

• Collaborate with product, QA, support, and platform engineering teams to guarantee that integrations are stable, scalable, and maintainable.

• Uphold best practices for version control, release cadence, and backward compatibility.

• Assist QA and customer support teams in diagnosing and resolving issues related to connectors.

• Take ownership of reliability and observability within connector infrastructure, including logging, metrics, and error management.

• Drive significant technical initiatives, establish best practices, and mentor fellow team members.

⛳️ Requirements

• Over 5 years of professional experience in software engineering.

• More than 2 years of experience in technical leadership roles.

• At least 1 year of experience with agentic software.

• Extensive knowledge of PHP, including modern practices, Composer, and PSR standards.

• In-depth understanding of REST APIs, encompassing authentication, pagination, rate-limiting, data normalization, and token refreshing.

• Experience in writing testable code, developing unit and integration tests, and mocking external APIs.

• Demonstrated capability to lead technical projects from design through to release.

• Familiarity with version control systems, preferably Git, and CI/CD pipelines.

• Comfortable in Linux-based environments.

• Strong debugging and problem-solving abilities, particularly with external systems and APIs.

• A Master's degree in computer science, cyber security, computer engineering, or a related field is preferred.

• Experience in presenting technical subjects and mentoring software engineers.

• Familiarity with the Zend Framework ecosystem, especially the Laminas Framework.

• Experience with security tools such as Tenable, Wiz, Qualys, or Rapid7.

• Knowledge of ticketing solutions like ServiceNow and Jira.

• Understanding of containerization tools, such as Docker.

• Experience with relational databases; familiarity with SingleStore/MEMSQL is a plus.

• Experience with ExtJS or React.

• Background in Agile/Scrum methodologies within a professional environment.

• Experience in maintaining applications on Linux platforms in cloud settings.

🏝️ Benefits

• Flexible remote work options.

• Strong focus on maintaining work-life balance.

• Opportunity to work with a high-performing team that prioritizes creativity, autonomy, and innovation.

• Collaborate on impactful products that enhance the security posture of major organizations.