This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the architecture that enables Headway to assist providers in capturing, converting, and retaining their clients effectively.

• Design the platform that facilitates lead management processes.

• Guide the technical direction for porting and managing caseload tools.

• Collaborate with product and data teams to set priorities and assess impact.

• Work cross-functionally with product, design, data, sales, customer experience, and pricing teams.

• Develop tools that empower providers to fill their caseloads and efficiently manage their practices.

• Contribute to the development of AI agents, tools for caseload migration, clinician marketing instruments, and patient-to-provider routing solutions.

• Propel progress towards one of Headway's primary company objectives.

⛳️ Requirements

• A minimum of 8 years of experience in software engineering.

• Proven track record in building and scaling user-facing products within a marketplace, vertical SaaS, or health-tech context.

• Experience in deploying LLM-powered agents or workflows in a production environment, including evaluations, guardrails, and human-in-the-loop designs.

• Familiarity with data-intensive onboarding processes: imports, migrations, CRM/lead systems, or third-party integrations.

• Proficient in running experiments and measuring product impact.

• Proven ability to influence technical direction across teams without direct authority.

• Experience with AI-driven, user-facing products.

• Preferred: experience in the healthcare or insurance sectors.

• Must be authorized to work in the United States for any employer.