Staff Relations Manager, Japanese Speaking

This is a fully remote position, open to applicants in Singapore, +2 more countries.

📋 Description

• Conduct and/or oversee comprehensive, timely, and unbiased HR-related investigations within JAPAC countries, particularly in Japan.

• Uphold confidentiality and sensitivity regarding all matters and carry out investigations with impartiality.

• Produce professional, well-structured investigation documentation, which includes investigation plans and summaries.

• Communicate investigation outcomes to HR colleagues, legal partners, and business leaders.

• Build and sustain relationships with key stakeholders at Amgen Japan.

• Propose and develop solutions for managers concerning staff relations issues, such as poor performance, disciplinary measures, and conflicts.

• Collaborate with local Human Resources Business Partners on employee relations matters.

• Engage in or offer counsel during corrective counseling and termination discussions.

• Address staff concerns promptly, tackle issues proactively, and guide management on best practices.

• Record cases and issues in tracking systems and offer regular updates to leadership.

• Support the Staff Relations Lead in identifying opportunities for continuous improvement and promoting internal HR process best practices.

• Collaborate with regional/local HR, Compliance, and Learning & Development to design and deliver training on HR policies and the reporting of suspected violations.

• Report directly to the Regional Staff Relations Lead.

⛳️ Requirements

• A Bachelor’s degree or higher and at least 5 years of experience in Investigations/Employee Relations.

• Familiarity with relevant employment laws, regulations, and business practices related to the HR field.

• Exceptional written and verbal communication as well as presentation abilities.

• Proven capacity to learn and fairly apply company policy, investigation protocols, and regulatory guidelines relevant to the role.

• Ability to identify potential HR, Compliance, and Legal issues when faced with complex situations and to escalate them appropriately.

• Experience in working with unions or in the realm of “labor relations.”

• Strong analytical, problem-solving, collaborative, and project management capabilities.

• Proficient in managing multiple cases and projects while effectively prioritizing tasks with a focus on results.

• Demonstrated ability to exercise sound judgment and work autonomously.

• Experience in handling difficult conversations and interactions, including conducting non-confrontational interviews.

• Background in working across diverse countries and cultures, with a dedication to understanding cultural norms and differing laws.

• Exceptional integrity and a proven track record of maintaining confidential information.

• Fluency in both Japanese and English (written, spoken, reading, and comprehension) is mandatory.

🏝️ Benefits

• Extensive opportunities for learning and career advancement across our global organization.

• A diverse and inclusive community that fosters belonging, where team members are empowered to share ideas and take action.

• A comprehensive Total Rewards Plan that includes health, financial, and wellness benefits, along with work/life balance and career incentives.

• Reasonable accommodations for individuals with disabilities during the job application or interview process, to perform essential job functions, and to receive other employment-related benefits and privileges.