Staff Program Manager – CCO Programs

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the execution and business results for CCO-level initiatives, which include transforming go-to-market strategies, managing renewal and retention efforts, establishing product feedback mechanisms, and providing executive sponsorship for key accounts.

• Translate CCO directives into actionable workstreams with designated owners, dependencies, and timelines.

• Engage and coordinate with senior stakeholders from Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement.

• Identify stalled projects, unassigned risks, and delayed timelines to maintain a dependable, real-time portfolio overview.

• Suggest modifications to scope, re-sequencing, or discontinuation of programs that fail to deliver value.

• Monitor decisions made in executive meetings and ensure action items are completed.

• Evaluate program health through data analysis and link execution to retention, expansion, adoption, and ARR results.

• Present narratives suitable for executive-level communication.

• Establish common standards for tracking, reporting, and transitions.

• Refine plans in collaboration with functional leaders based on insights from the field.

• Act as the initial Program Manager for CX Executive initiatives and assist in developing the operational model for the Programs function.

⛳️ Requirements

• Proven experience in leading complex, cross-functional strategic programs at the executive level and converting ambiguous directives into tangible outcomes without a detailed brief.

• Background in Customer Experience, go-to-market strategies, or revenue-generating roles such as Customer Success, Renewals, Sales, or Revenue Operations.

• Proficiency in retention, expansion, and adoption strategies and their impact on ARR.

• Capability to influence senior stakeholders, including executives, and to hold them accountable without formal authority.

• Sound judgment to make critical tactical recommendations in uncertain situations.

• Strong data analysis skills to evaluate program health, identify issues, and propose data-driven next steps.

• Excellent written and verbal communication skills.

• Comfort in operating without established frameworks and assisting in the development of the function's operational model.

• Dependable follow-through with the ability to manage conflicts and prioritize competing interests.

• Team members are expected to integrate AI into their daily workflows.

• This position is open to residents of Canada or the United States.

🏝️ Benefits

• Comprehensive benefits to enhance your health, financial stability, and overall well-being.

• Flexible Paid Time Off policy.

• Access to Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund to support your career advancement.

• Parental Leave for new parents.