Staff Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead extensive, highly intricate programs that encompass multiple product, engineering, and business teams.

• Oversee comprehensive planning, execution, and delivery for strategic initiatives, product launches, platform investments, and operational transformation efforts.

• Define program roadmaps, milestones, success metrics, and operational models in alignment with company objectives.

• Establish governance frameworks, execution rhythms, and decision-making protocols.

• Foster alignment among competing priorities and balance immediate execution with long-term strategic objectives.

• Convert business strategy into actionable programs and quantifiable outcomes in collaboration with senior leadership.

• Influence planning and prioritization choices across various teams and product domains.

• Identify dependencies, risks, investment trade-offs, and execution constraints.

• Enhance organizational focus, execution efficacy, and business impact.

• Contribute to quarterly and annual planning through data-informed recommendations and execution insights.

• Collaborate with Product Management, Engineering, Design, Marketing, Sales, Customer Success, Finance, Operations, and other relevant stakeholders.

• Act as a central coordination hub for strategic initiatives.

• Build cross-functional relationships to expedite decisions and eliminate obstacles.

• Counsel organizational leaders on program strategy, execution, and operational efficiency.

• Facilitate executive discussions regarding risks, trade-offs, and strategic alternatives.

• Identify opportunities for enhancing cross-functional collaboration and organizational effectiveness.

• Identify, evaluate, and mitigate program risks, dependencies, and execution challenges.

• Develop mitigation strategies and contingency plans.

• Resolve complex issues requiring coordination across teams.

• Provide executives and senior stakeholders with updates on status, milestones, risks, and outcomes.

• Lead executive-level program reviews and ensure stakeholder alignment on critical decisions.

• Create visibility into program health, delivery forecasts, and strategic goals.

• Define, implement, and refine program management frameworks, standards, and best practices.

• Drive operational excellence through scalable processes, tools, and governance.

• Measure and enhance program effectiveness using data, metrics, and feedback.

• Promote accountability, collaboration, continuous improvement, and execution excellence.

• Mentor and coach program managers throughout the organization.

• Share knowledge, frameworks, and lessons learned.

• Contribute to the evolution of the Program Management function.

⛳️ Requirements

• 10+ years of experience in program management.

• Proven track record in leading complex, cross-functional initiatives within software or technology-centric organizations.

• Experience in strategic operations and collaboration with senior leaders on business-critical initiatives.

• Demonstrated success in managing programs spanning multiple teams, products, and organizational functions.

• Experience in driving organizational change, operational enhancements, and business transformation initiatives.

• Strong understanding of the AI landscape, including organizational integration, adoption, governance, and the business value of AI capabilities.

• Experience leading initiatives related to AI, GenAI, data platforms, developer productivity, or enterprise software products.

• Ability to navigate complexity, ambiguity, and competing priorities effectively.

• Strong business acumen and strategic thinking abilities.

• Capability to influence senior stakeholders and foster organizational alignment.

• Expertise in constructing and managing roadmaps, milestones, and execution frameworks for large-scale initiatives.

• Exceptional communication, facilitation, negotiation, and stakeholder management skills.

• Strong analytical and problem-solving abilities, with a data-driven decision-making approach.

• Profound understanding of software development lifecycles (SDLC), Agile methodologies, and contemporary product development practices.

• Technical literacy across AI/GenAI systems, data platforms, cloud architecture, and distributed systems.

• Ability to engage effectively with engineering and product teams on technical topics and strategic trade-offs.

• Experience with one or more of Web Applications, Go, Ruby, JavaScript, React, microservice architectures, AWS, and Microsoft Azure is advantageous.

• Bachelor's degree in Business, Computer Science, Engineering, or a related field.

• Proficiency in JIRA, Confluence, and associated planning and reporting tools.

• Advanced proficiency in Microsoft Office.

• Experience utilizing GenAI tools such as Microsoft Copilot, Claude, ChatGPT, or similar technologies.

🏝️ Benefits

• Remote work arrangement.

• Equal opportunity employer.

• Commitment to diversity, equity, and inclusion.

• Workplace accommodations available upon request.