Staff Product Manager, OpenTelemetry

This is a fully remote position, open to applicants in United States.

📋 Description

• Articulate the vision, strategy, and comprehensive roadmap for transitioning from an uninstrumented workload to effective and valuable telemetry in Grafana Cloud.

• Develop seamless experiences across SDK instrumentation, automatic instrumentation, and Collector-based deployment.

• Identify and resolve issues related to setup failures, abandonment, misconfiguration, and subpar telemetry quality.

• Establish unified experience principles, priorities, and success metrics across product and engineering teams.

• Leverage customer research, product analytics, and market insights to prioritize investment opportunities and assess outcomes.

• Collaborate with Grafana Cloud solution teams to facilitate the transition from telemetry ingestion to product activation.

• Assist in defining the product narrative, differentiation, launches, technical content, adoption programs, and marketing campaigns.

• Work in conjunction with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams.

• Represent Grafana Labs and its customer base in discussions within the OpenTelemetry ecosystem.

• Oversee the complete OpenTelemetry experience, including onboarding, configuration, authentication, connectivity, troubleshooting, and validation of telemetry health.

• Utilize AI tools to synthesize customer research, analyze product signals, prototype user experiences, develop positioning content, and evaluate agent-led instrumentation journeys.

⛳️ Requirements

• Over 5 years of Product Management experience in developer tools, observability, infrastructure, data platforms, or another technically intricate B2B product domain.

• Proven experience in leading strategy and execution across multiple engineering teams or product areas without direct organizational authority.

• Strong familiarity with OpenTelemetry, encompassing SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions.

• Experience in utilizing or constructing instrumentation systems, agents, telemetry collectors, configuration products, or similar infrastructure.

• Knowledge of deploying and operating software in Kubernetes, virtual machine environments, and public cloud settings.

• Proven track record of transforming complex onboarding, configuration, and troubleshooting workflows into clear product experiences.

• History of leveraging customer research and product data to inform decisions, align stakeholders, and achieve measurable results.

• Exceptional written and verbal communication skills.

• Bonus: familiarity with the OpenTelemetry or broader open-source observability ecosystem.

• Bonus: experience with automatic instrumentation, eBPF, or runtime-based instrumentation.

• Bonus: direct experience as an SRE, platform engineer, developer, or observability practitioner.

• Bonus: experience in building product-led onboarding, configuration validation, or telemetry health experiences at scale.

🏝️ Benefits

• Restricted Stock Units (RSUs) for every team member.

• 100% remote work with a global culture.

• Clear pathways for career growth.

• In-person onboarding experience.

• 30 days of annual leave each year.

• 3 additional annual leave days designated for Grafana Shutdown Days.

• Open communication and regular updates across the company.

• Autonomy and support to deliver exceptional work.

• A high-trust, low-ego culture.

• Approachable and transparent leadership.