Staff Product Manager, OpenTelemetry

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Articulate the vision, strategy, and comprehensive roadmap for transitioning uninstrumented workloads into effective, insightful telemetry within Grafana Cloud.

• Develop seamless experiences across SDK instrumentation, automated instrumentation, and Collector-based deployments.

• Detect and resolve the underlying causes of setup failures, abandonment, misconfigurations, and subpar telemetry.

• Define shared experience principles, priorities, and success metrics across product and engineering teams.

• Leverage customer research, product analytics, and market insights to guide investment priorities and evaluate outcomes.

• Collaborate with Grafana Cloud solution teams to move from telemetry ingestion to impactful product activation.

• Assist in formulating the product narrative, differentiation strategies, launches, technical documentation, adoption initiatives, and marketing campaigns.

• Work alongside Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams.

• Represent Grafana Labs and its clientele in discussions within the OpenTelemetry ecosystem.

• Utilize AI tools for research synthesis, product signal analysis, workflow exploration, prototyping, content positioning, and testing agent-led instrumentation journeys.

⛳️ Requirements

• Over 5 years of Product Management experience in developer tools, observability, infrastructure, data platforms, or another technically intricate B2B product domain.

• Proven experience in leading strategy and execution across various engineering teams or product domains without direct organizational authority.

• Strong understanding of OpenTelemetry, encompassing SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions.

• Experience in utilizing or constructing instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure.

• Knowledge of deploying and managing software across Kubernetes, virtual machines, and public cloud environments.

• Proven ability to transform complex onboarding, configuration, and troubleshooting processes into user-friendly product experiences.

• Experience utilizing customer research and product data to drive decision-making, align stakeholders, and achieve measurable results.

• Exceptional written and verbal communication abilities.

• Bonus: Experience contributing to or developing products related to OpenTelemetry or the wider open-source observability ecosystem.

• Bonus: Familiarity with automatic instrumentation, eBPF, or runtime-based instrumentation.

• Bonus: Direct experience as an SRE, platform engineer, developer, or observability practitioner.

• Bonus: Experience in creating product-led onboarding, configuration-validation, or telemetry-health experiences at scale.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote work environment with a global culture.

• Opportunities for career advancement.

• In-person onboarding sessions.

• 30 days of annual leave each year.

• 3 annual leave days set aside for Grafana Shutdown Days.

• Open communication and regular updates across the company.

• Freedom and support to deliver exceptional work and experiment with new ideas.