Staff Product Manager, Listening

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the strategy, execution, scaling, and roadmap for Sprout Social’s Listening product.

• Establish Listening as a key competitive advantage in the social intelligence industry.

• Foster adoption across the broader customer base of Sprout Social.

• Collaborate with Engineering to implement product investments while balancing customer commitments with strategic objectives.

• Work alongside pricing and packaging teams to enhance pricing strategies.

• Coordinate with Marketing, Sales, and Customer Experience to align product vision and go-to-market strategies.

• Monitor customer pipeline, adoption rates, usage statistics, competitive landscape, feedback, churn, and factors leading to closed-lost opportunities.

• Engage directly with customers and assist with internal customer escalations.

• Cultivate stakeholder relationships throughout R&D and across Sprout Social.

• Communicate progress, risks, challenges, and any necessary pivots.

• Oversee product execution, research, delivery organization, release planning, and quarterly roadmap development.

• Define success metrics and deliver measurable outcomes on strategic initiatives.

• Influence Sprout Social’s product culture and mentor future product managers.

⛳️ Requirements

• Over 10 years of experience in Product Management within a B2B product-driven SaaS or Analytics setting.

• Demonstrated success in leading product growth within a multi-product portfolio company.

• Proven experience collaborating with product, design, engineering, and go-to-market leaders.

• Experience working with distributed engineering teams across various time zones.

• Ability to comprehend and navigate complex technical concepts, constraints, and trade-offs.

• Strong customer and market insight, continuous discovery, customer empathy, analytical skills, and commercial acumen.

• Curiosity about the rapidly evolving social, software, and product management landscapes.

• A passion for continuous improvement, hands-on learning, and experimentation.

• Exceptional organizational, time management, prioritization, and project management abilities.

• Must be located in Alberta, British Columbia, or Ontario.

• Must be situated in the EST or CST time zone.

🏝️ Benefits

• 100% employer-covered health benefits, including medical, dental, vision, life insurance, and disability coverage for eligible dependents.

• 25 vacation days per year.

• 5 paid sick days.

• All public holidays off.

• Company-wide Rest & Recharge days.

• Complimentary access to Modern Health coaching, therapy sessions, and digital wellness resources.

• CA$950 annual Lifestyle Spending Account for physical, mental, and financial well-being.

• One-time US$550-equivalent stipend for home office setup.

• Monthly US$50-equivalent stipend for internet expenses.

• Confidential access to financial experts through Your Money Line.

• Subsidized childcare and eldercare options available through Care.com.

• Company donation matching for eligible organizations.