Product Owner

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Define the direction of the domain utilizing market signals, insights from customers, and competitor evaluations.

• Suggest strategic initiatives, updates in positioning, and modifications in roadmap sequencing linked to business outcomes.

• Manage the health of the backlog by prioritizing and preparing tasks for sprints with clearly defined scope, acceptance criteria, dependencies, and sequencing.

• Coordinate with Product, Engineering, Support, Sales, and Implementation teams on priorities, timelines, trade-offs, customer commitments, and messaging.

• Interact with users and customers, including dispatchers, technicians, and service managers, to confirm problems and test assumptions.

• Collaborate with Engineering to assess solution alternatives and make trade-off decisions concerning customer value, effort, risk, scalability, and time to value.

• Lead or organize the triage of priority customer and product issues, stakeholder communication, and preventive actions.

• Assist in User Acceptance Testing (UAT), regression validation, and checks for release impact.

• Keep track of Microsoft Dynamics 365 Business Central platform releases for compatibility risks and product opportunities.

• Evaluate customer-facing documentation, internal support notes, release communications, and enablement materials.

• Track adoption and service-performance KPIs and utilize trend outcomes to refine roadmap and backlog decisions.

• Authorize completed work based on acceptance criteria and intended customer outcomes prior to release.

⛳️ Requirements

• Proven experience in overseeing a B2B software product area or product backlog, translating strategy, market insights, and customer challenges into clear priorities and development results.

• Strong skills in customer discovery, competitive analysis, requirements definition, backlog management, facilitation, stakeholder communication, issue triage, UAT, and data-driven decision-making.

• Experience with SaaS, ERP, Microsoft Dynamics 365 Business Central, and workflows related to rental, service, field-service, or industrial assets is highly preferred.

🏝️ Benefits

• Equal opportunity employer.

• A workplace where employees are treated with dignity and respect.