Staff Product Designer

This is a fully remote position, open to applicants in India.

📋 Description

• Create sophisticated product experiences that enhance sales workflows for the Guide CI Product area.

• Develop system architectures, user flows, interaction models, and visual UI designs for AI-driven features.

• Share design strategies, concepts, and prototypes with the team and leadership.

• Balance customer requirements, business objectives, and technical aspects to deliver meaningful product improvements.

• Collaborate with Product Designers and further develop the design system.

• Work alongside Product Managers to refine product vision, conduct customer interviews, gather insights, and perform usability tests.

• Partner with Product, Engineering, and Marketing teams to enhance product functionalities and optimize user flows.

• Gain expertise in sales personas, workflows, and user requirements.

• Advocate for AI-enhanced design tools and methodologies within the design team.

• Contribute to fostering an inclusive design culture across teams in the US, Czechia, and India.

• Join Outreach’s Managed Services team to develop customers’ AI Agents beyond the implementation phase.

• Manage a portfolio of strategic accounts and guide customers through best practices and hands-on configuration.

• Configure and troubleshoot Outreach capabilities, including AI features.

• Provide technology and business consulting, solution design, and project management.

• Collaborate with Customer Success and Account Executives.

• Oversee Managed Services KPIs and report to the Practice Manager.

• Maintain an average QoQ utilization rate of 70%, emphasizing Amplify credit and product usage to support renewals while minimizing churn and contraction.

⛳️ Requirements

• Robust portfolio showcasing experience in shaping product visions for AI-enhanced products, design concepts, customer journeys, visual UI designs, and interaction details.

• A keen interest in the latest technologies and a habit of regularly experimenting with AI.

• Proven experience leading design for a significant feature area or independently developing a new zero-to-one product.

• Ability to work independently and facilitate collaborative workshops across various disciplines.

• Capability to define new product propositions and address substantial interaction complexity, particularly for AI-driven features.

• Comprehensive understanding of emerging design patterns and best practices for AI products.

• Experience in designing and prototyping with AI design tools, such as conversational AI assistants, agentic automation workflows, prompt authoring patterns, observability, and human-in-the-loop experiences.

• Proficient in presenting and articulating work, processes, decisions, and reasoning to cross-functional stakeholders.

• Ability to create vision concepts, information architecture, low-fidelity wireframes, user flows, prototypes, detailed visual designs, and design specifications.

• Experience working in fast-paced agile teams across multiple projects.

• Background in participating in and driving research initiatives.

• Systems-thinking mindset with experience in utilizing, proposing, and extending design-system components and patterns.

• Proven track record of enhancing design processes using methods, frameworks, and tools.

• 10+ years of experience in digital product design, UX design, interaction design, or software product design.

• Ideally, at least 1 year at the Staff or Lead level.

• Exceptional written and verbal communication skills.

• Collaborative, transparent approach with strong stakeholder management abilities.

• Application must include a portfolio link, CV, and/or LinkedIn profile along with an explanation of interest in Outreach.

🏝️ Benefits

• Highly competitive salary.

• 25 days of annual vacation plus sick leave and casual leave.

• Group medical policy coverage available for employees and up to 5 eligible family members.

• OPD benefits covered up to INR 10,000.

• Life insurance and personal accident insurance at 3x annual CTC.

• 26 weeks of paid maternity leave and 15 days of paid paternity leave.

• Opportunity to participate in the company's success through the RSU program.

• Diversity and inclusion programs that support employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military.

• Employee referral bonuses.

• Enjoyable company and team outings.

• Night-shift allowance.