Staff IT Engineer

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take charge of the technical strategy for Device Infrastructure Services along with the tools and standards that support around 2,000 compliant, configured, and secure endpoints.

• Develop and implement the roadmap for evolving from legacy device management to operations driven by DevOps and AI.

• Promote a DevOps operational framework utilizing config-as-code, version control, code reviews, and CI/CD pipelines in place of manual console modifications.

• Champion the integration of responsible agentic AI, setting guidelines for autonomous actions and human oversight.

• Serve as the ultimate escalation point for high-severity incidents involving endpoints.

• Troubleshoot machine-level issues on both macOS and Windows hardware.

• Collaborate with IT, Security, and product teams to create tailored solutions and advance initiatives.

• Evaluate and test new tools, including MDM migrations and patch management systems.

• Lead decisions regarding build versus buy options.

• Provide guidance to product teams on enterprise device deployment considerations.

• Spearhead Customer Zero initiatives by piloting and stress-testing 1Password products on the internal fleet.

• Create a 12-month GitOps transition roadmap.

• Establish metrics for device health and standards for remediation.

• Formulate an AI-assisted operational strategy alongside automation milestones.

• Support significant operating system vendor releases and ensure their safe implementation throughout the organization.

• Mentor and develop the team.

⛳️ Requirements

• A minimum of 7 years of experience in IT and enterprise endpoint management.

• At least 2 years in a senior or staff individual-contributor role.

• Proven experience in building and managing endpoints utilizing GitOps methodologies.

• Extensive knowledge of enterprise endpoint management.

• In-depth experience at the operating system level.

• Hands-on experience with AI tools in IT operations.

• Capability to define and execute technical roadmaps.

• Proficient in scripting and infrastructure-as-code using Bash, Python, and Terraform as a minimum.

• Experience in developing production-quality automation and conducting code reviews.

• Strong understanding of endpoint security essentials, including encryption, patch/vulnerability management, EDR, least-privilege enforcement, and compliance frameworks such as SOC 2 or ISO 27001.

• Ability to lead through transitions, collaborate effectively, and mentor engineers.

• Must already possess legal authorization to work in the United States or Canada; no work authorization, relocation assistance, or sponsorship for visa transfer will be provided.

🏝️ Benefits

• Health benefits

• Dental benefits

• 401(k) (USA) / RRSP (Canada)

• Generous paid time off (PTO)

• Equity grant / RSU program for most employees

• Incentive programs, where applicable

• Maternity and parental leave top-up programs

• Retirement matching program

• Free 1Password account

• Paid volunteer days

• Peer-to-peer recognition through Bonusly

• Remote-first work environment

• Travel for in-person engagement, including offsites, team meetings, and customer/industry events