IT Manager, Commercial Applications – Salesforce Sales Cloud O2C

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee commercial applications and manage related integration teams.

• Offer technical guidance for Salesforce, Fluent Order Management, custom e-commerce, EDI, and Java-based microservices.

• Execute line management responsibilities such as recruitment, setting goals, and managing performance.

• Organize tasks for Technical Delivery teams and external development partners.

• Align project deliverables with managers and leads from global shared teams.

• Assist in meeting incident and request resolution SLAs alongside the Production Support Manager.

• Provide application development capability throughout the various project lifecycles.

• Support defect management for incidents, enhancements, and project testing cycles.

• Facilitate production releases.

• Ensure effective management of environments for all workstreams.

• Advocate for EMEA business and regional IT requirements with global technical architecture teams.

• Maintain compliance with global IT policies, standards, and processes.

• Ensure that technical documentation is up-to-date and properly managed.

• Oversee project, small change, and production support demand in alignment with business priorities.

⛳️ Requirements

• Strong understanding of Order to Cash (O2C) processes, including Salesforce integrations with downstream order management systems and e-commerce platforms.

• Previous hands-on technical experience as a developer, integration engineer, or solutions architect.

• At least 5 years of experience managing applications and/or integration teams.

• Practical experience with Salesforce Sales Cloud in terms of configuration, integrations, or development.

• Experience in line management, including recruitment, performance management, and talent development.

• In-depth knowledge of Waterfall, Agile, and Hybrid SDLC methodologies.

• Experience in vendor management, including Statements of Work, budgeting, and invoicing.

• Familiarity with Salesforce Sales Cloud and Oracle Fusion.

• Background in IT application support processes (ITIL).

• Exceptional written and oral communication skills, along with strong relationship management abilities.

• Ability to adapt and work flexibly in a fast-paced, demanding environment.

• Experience collaborating in a global setting with multidisciplinary teams across different time zones.

• Bachelor’s degree in a technical field.

• Typically, 8–12 years of industry experience.

• 2–5 years of prior management or leadership experience.

• Willingness to travel up to 10%.

🏝️ Benefits

• Remote home office arrangement.

• Flex/Hybrid workplace option may be available for employees within commuting range of a Dexcom location.

• Opportunity to work for a global leader in continuous glucose monitoring and health technology.

• Up to 10% travel required.