Staff Enterprise Platform Engineer, ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of the comprehensive technical design and engineering of intricate ServiceNow solutions spanning ITSM, ITOM, ITAM, CSM, CMDB, Workflow, and Flow Designer.

• Spearhead the technical delivery of strategic, multi-faceted ServiceNow projects.

• Shape the platform strategy and steer engineering decisions, architectural choices, technical risks, implementation methodologies, and maintainability.

• Convert ServiceNow architectures and enterprise standards into actionable engineering solutions and reusable implementation frameworks.

• Set engineering standards, coding protocols, integration models, reusable components, automation methodologies, and development guidelines.

• Conduct technical design reviews, code evaluations, and engineering quality assessments.

• Design and oversee complex enterprise integrations utilizing Integration Hub, REST APIs, web services, MID Servers, and event-driven designs.

• Promote the adoption of Now Assist, AI Agents, generative AI, and intelligent automation.

• Implement AI-driven solutions while ensuring data quality, privacy, access controls, testing, monitoring, and responsible AI practices.

• Assess ServiceNow releases, AI functionalities, and emerging technologies, recommending strategies for adoption.

• Enhance platform performance and reliability through optimization, reduction of technical debt, resilient engineering practices, and platform governance.

• Lead the technical response to critical incidents and production escalations.

• Mentor Senior Engineers and Engineers through technical coaching, design advice, and code assessments.

• Advance ServiceNow SDLC and DevOps practices utilizing GitHub, source control, CI/CD, ATF, automated quality controls, and release management.

• Convey complex technical decisions, risks, dependencies, and recommendations to engineering teams, stakeholders, and senior management.

⛳️ Requirements

• Over 7 years of practical ServiceNow engineering experience, including extensive technical implementation across various modules and large-scale enterprise environments.

• Proven track record as a senior technical authority for intricate ServiceNow implementations.

• Demonstrated success in leading large, complex, multi-stream ServiceNow initiatives.

• Expert-level understanding of ServiceNow architecture, data models, CMDB, ACLs and security models, scripting, integrations, automation, and platform performance.

• Advanced proficiency in ServiceNow development with JavaScript, Script Includes, Business Rules, Flow Designer, Integration Hub, APIs, and related platform development capabilities.

• Strong background in designing enterprise integrations utilizing REST APIs, Integration Hub, MID Servers, web services, and enterprise integration models.

• Hands-on experience or strong working knowledge of ServiceNow Now Assist, AI Agents, generative AI, or related ServiceNow AI functionalities.

• Solid understanding of AI implementation aspects, including data quality, security, access controls, governance, testing, monitoring, and responsible AI practices.

• Profound knowledge of ITIL processes and their implementation and optimization within ServiceNow.

• Extensive experience with ServiceNow SDLC and DevOps practices, including GitHub or source control, automated testing, ATF, CI/CD pipelines, and release management.

• Proven ability to mentor engineers, conduct technical and code reviews, establish engineering standards, and influence technical decisions across teams.

• Exceptional analytical, troubleshooting, and problem-solving skills.

• Strong communication and stakeholder management abilities.

• Fluent English communication skills for daily collaboration with global engineering teams and senior stakeholders.

• ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications.

• ServiceNow integration-focused certification or equivalent demonstrated expertise, along with one or more relevant ServiceNow Certified Implementation Specialist certifications.

🏝️ Benefits

• Flexible work arrangements designed to enable individuals to perform at their best.

• Mentorship opportunities, learning programs, leadership development, and educational support.

• Paid time off for volunteering.

• August Free Fridays.

• Well-being resources available.

• Regionally tailored programs for employees and their families.