Staff AI Agent Engineer – Implementations, Partner Success

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform, including Vision-Lock, Solution Design/Architecture, Development, Optimization, and launch.

• Design, architect, and provide consultation to customers on impactful technical AI solutions.

• Create and implement secure, high-performance integrations between the Moveworks Platform and various enterprise systems such as ServiceNow, Workday, Okta, Jira, among others.

• Act as a reliable technical advisor on clients’ Agentic AI strategies.

• Enhance customer teams' capabilities to operate the platform autonomously.

• Aggregate customer feedback and identify technical gaps to collaborate with Moveworks Engineering and Product teams for platform advancement.

• Transform successful customer solutions into reusable templates and disseminate insights across the team.

• Develop architecture diagrams, solution proposals, and Statements of Work (SOWs) for both technical and business stakeholders.

• Willingness to travel up to 25% of the time for direct engagement with customers and partner teams.

⛳️ Requirements

• Over 8 years of experience in a customer-facing technical position.

• Proven history of successfully driving technical adoption among mid-to-large enterprise clients.

• Proficiency in designing, developing, and deploying full-stack workflows and automation processes.

• Familiarity with REST APIs, iPaaS tools (such as Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (including Python, JavaScript, Golang).

• Demonstrated ability to determine methods and procedures for new assignments independently.

• Experience in leading projects and coordinating efforts among team members.

• Willingness and capability to travel up to 25% of the time.

• Ability to navigate across various business functions and technical areas.

• Strong understanding of API-based systems integration.

• Experience in designing LLM-based systems, including prompt engineering, context engineering, and data modeling.

• Excellent communication and relationship-building skills.

• Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta (preferred).

• Knowledge of Linux and Windows environments and command line (preferred).

• Up-to-date knowledge of AI tools, frameworks, and agentic design patterns (preferred).

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work options.