Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Report directly to the Director of SaaS Implementation & Service Delivery.

• Oversee client implementations from the Project Kickoff phase through to Production deployment.

• Create and manage project plans, milestones, goals, deliverables, risks, and critical dependencies in collaboration with internal and client stakeholders.

• Provide project updates and set expectations for team members and management.

• Handle changes in project scope, identify potential crises, and formulate contingency plans.

• Lead client discovery and solution-design sessions, document outcomes, and support implementation strategies in line with Medispend best practices.

• Act as the primary solution lead and subject matter expert, translating client business needs into supported configurations, workflows, and technical solutions.

• Conduct hands-on configuration tasks.

• Serve as a liaison between the Medispend development team and clients to ensure that milestones and technical dependencies are met on schedule.

• Review development updates and assist with quality assurance and client user acceptance testing.

• Oversee client acceptance testing, track issues and feedback, and coordinate the resolution of critical items.

• Identify client issues and escalate them to the development team as necessary.

• Develop training materials and client workflow documentation, and conduct train-the-trainer sessions.

• Assist Customer Success and Managed Services teams with customer support delivery, data management and remediation, and report generation.

• Recognize opportunities for delivery improvements, develop and share best practices, and enhance client outcomes.

⛳️ Requirements

• Minimum of 5 years’ experience in a SaaS or other technology-driven environment.

• At least 5 years’ experience in project management and implementing software solutions.

• Familiarity with US and international Transparency and Compliance regulations in the Life Sciences Industry.

• Bachelor’s degree in Information Systems, Computer Science, or a related field is preferred.

• PMP certification is advantageous.

• Experience with Confluence, JIRA, Zendesk, and Smartsheet is a plus.

• Comprehensive understanding of project management methodologies, encompassing project planning and risk management.

• Proven ability to build and sustain client relationships.

• Strong verbal and written communication, facilitation, negotiation, and organizational skills.

• Demonstrated success in managing expectations with clients and stakeholders at all levels of the organization.

• Capability to manage multiple concurrent projects and adapt priorities under tight deadlines.

• Exceptional attention to detail in a dynamic, fast-paced, entrepreneurial environment.

• Excellent interpersonal skills and ability to collaborate across functions.

• Proficiency in using both Mac and Windows MS Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Reliable high-speed internet access and a secure, ergonomic, confidential home-office workspace.

• Ability to sit for extended periods, view a computer screen, and communicate effectively through written and verbal means.

• Occasional capability to lift materials or equipment weighing up to 20 pounds.

🏝️ Benefits

• Merit-based compensation with a competitive base salary and bonus opportunities.

• Flexibility to work from anywhere, as roles are available for candidates located throughout the US.

• Unlimited Paid Time Off (PTO), which includes paid holidays and sick leave.

• 401k with matching contributions.

• Comprehensive health, dental, and vision insurance coverage.

• Paid parental leave.

• Health and wellness benefits including life and disability insurance, healthcare funding options such as Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs), Dependent Care, an Employee Assistance Program (EAP), discounts, and learning and development opportunities.

• Limited travel may be required for occasional team meetings, training sessions, or business events.

• Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.