SRE – Compute, Linux, Kubernetes, Containers

This is a fully remote position, open to applicants in Brazil, +3 more countries.

📋 Description

• Assist internal stakeholders with the compute platform via comprehensive onboarding, Slack/community forum engagement, ticketing responses, and in-depth technical troubleshooting.

• Serve as the primary engineering support for issues related to Kubernetes and container technology.

• Diagnose, isolate, and address problems with Kubernetes workloads, scheduling, services, networking, and RBAC.

• Troubleshoot Docker containers, images, builds, and runtime environments efficiently.

• Resolve issues on Linux servers, including systemd behavior, filesystem challenges, and resource limitations.

• Investigate networking problems related to TCP/IP, DNS, routing, and firewalls.

• Analyze Linux systems using tools such as tcpdump, ss, strace, traceroute, dig, journalctl, top, and htop.

• Compose technical tickets, incident reports, runbooks, and knowledge base articles.

• Engage in postmortem reviews and drive subsequent actions.

• Collaborate with SRE, Platform, and Engineering teams to escalate issues, pinpoint platform bugs, and suggest enhancements.

• Provide structured feedback based on trends observed during support interactions.

• Develop tools, scripts, and processes aimed at enhancing support efficiency.

⛳️ Requirements

• Solid understanding of Linux fundamentals, encompassing processes, services, filesystem, and kernel essentials.

• In-depth knowledge of Linux networking, including TCP/IP, routing, DNS, load balancers, and firewalls.

• Practical experience with Kubernetes, preferably beyond managed cloud environments.

• Strong expertise in Docker and containerization technologies.

• Experience providing production support for large-scale systems.

• Capable of writing and comprehending Python scripts or equivalent programming languages.

• Comfortable reviewing pull requests, interpreting developer code, and liaising with development teams.

• Proficient in Git version control.

• Excellent written and spoken English, with a focus on clarity.

• Highly organized with a keen attention to detail and consistent follow-through.

• Strong problem-solving skills, analytical thinking, and structured debugging capabilities.

• Ability to work independently with distributed teams.

• Preferred experience in supporting private cloud or internal platform engineering teams.

• Familiarity with Spark, Kafka, or distributed systems is a plus.

• Bachelor’s degree in Computer Science or a related engineering field is preferred.

🏝️ Benefits

• Enjoy the flexibility to work from anywhere with full autonomy and respect for your time.

• Access to continuous learning opportunities.

• Collaborate with a diverse team of global colleagues.

• Experience a remote-first work environment.

• Thrive in a trust-based workplace culture.

• Be part of a diverse and inclusive team.

• Opportunity to engage with cutting-edge systems across various clients and sectors.

• Make a real impact by addressing significant technical challenges.