Sports Sales Coordinator – Email and SMS

This is a fully remote position, open to applicants in Nicaragua, +3 more countries.

📋 Description

• Strategize, compose, develop, and dispatch email and SMS campaigns that promote facility time, pickup games, registration opportunities, and special offers.

• Segment target audiences based on their location, sport preferences, expressed interests, booking history, and engagement levels.

• Design and enhance workflows for welcome messages, lead follow-ups, incomplete booking recovery, reminders, repeat bookings, and win-back initiatives.

• Craft clear and concise English copy while adapting brand assets into mobile-friendly email formats.

• Ensure the accuracy of audience data, dates, time zones, pricing, links, personalization, and suppression rules prior to campaign launches.

• Monitor delivery issues, bounces, complaints, and opt-out requests; maintain consent records and ensure healthy mailing lists.

• Conduct tests on messaging, timing, offers, and customer journeys; report on inquiries, bookings, repeat participation, revenue, and engagement metrics.

• Keep accurate records of availability, dates, time slots, capacity, and pricing for sports facilities.

• Address inquiries related to sports space, recommend availability, prepare approved quotes, and facilitate booking and payment processes.

• Manage the sales pipeline, document commitments, and pursue renewals or repeat bookings.

• Collaborate with operations before making promises regarding availability or exceptions; escalate issues that exceed authority.

• Create and manage listings for pickup games, including location, time, capacity, pricing, and player instructions.

• Monitor registrations and fill levels; conduct targeted outreach to fill available spots.

• Coordinate with local hosts and venue contacts.

• Manage player inquiries and waitlists; communicate approved changes effectively.

• Identify low-enrollment games, host gaps, and venue issues; escalate decisions regarding cancellations, refunds, or safety concerns.

• Track attendance, gather feedback, and encourage repeat participation to enhance future games.

• Familiarize yourself with inventory, customer journeys, and processes; audit campaigns and establish follow-up and quality assurance routines.

• Oversee the campaign calendar and sales pipeline, enhance automations, and ensure reliable coordination for pickup games.

⛳️ Requirements

• Practical experience in developing email campaigns and automations.

• Hands-on experience with SMS marketing.

• Proficient written and spoken English for effective communication with North American customers.

• Experience in following up with leads, explaining offers, and securing bookings.

• Exceptional attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Familiarity with a CRM and an email/SMS platform, such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Proficient in using spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a commitment to taking ownership of actions until issues are resolved.

• Availability to work evenings and weekends in Toronto/Eastern time.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention is advantageous.

• Completion of the Culture Index survey is required.

• Completion of the Criteria GAME assessment in English is required.

🏝️ Benefits

• Remote work opportunity from Latin America.

• Expected variable commissions ranging from US$500–US$1,000.

• Anticipated total compensation between US$1,300–US$2,000 per month.

• Evening and weekend work required in Toronto/Eastern time.

• Commission terms will be agreed upon prior to hiring.