Sports Sales Coordinator, Email and SMS

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Plan, compose, design, and distribute email and SMS campaigns that promote facility time, pickup games, registration opportunities, and special offers.

• Create audience segments based on location, sport, expressed interest, booking history, and engagement levels.

• Develop and enhance welcome flows, lead follow-up processes, incomplete booking recovery strategies, reminder systems, repeat booking initiatives, and win-back campaigns.

• Write clear and concise English copy while adapting brand assets for mobile-responsive emails.

• Conduct pre-launch quality checks on audiences, dates, time zones, pricing, links, personalization, and suppression rules.

• Monitor delivery failures, bounces, complaints, and opt-outs; manage consent records and maintain healthy email lists.

• Test messaging, timing, offers, and customer journeys; report on enquiries, bookings, repeat participation, revenue, and engagement metrics.

• Keep accurate records of facility availability, dates, time slots, capacity, and approved pricing.

• Address sports-space enquiries, suggest availability, prepare approved quotes, and ensure booking and payment confirmations are followed through.

• Maintain the sales pipeline, document customer commitments, and pursue renewals or repeat bookings.

• Collaborate with operations before promising availability or special accommodations; escalate issues that fall outside your authority.

• Create and maintain listings for pickup games, detailing location, time, capacity, pricing, and player instructions.

• Monitor registrations and fill levels; employ targeted outreach to fill available spots.

• Collaborate with local hosts and venue contacts.

• Manage player inquiries and waitlists, clearly communicating any approved changes.

• Identify low-enrollment games, host gaps, and venue issues, escalating decisions related to cancellations, refunds, or safety concerns.

• Track attendance, gather feedback, and analyze repeat participation to enhance future games.

⛳️ Requirements

• Practical experience in creating email campaigns and automations.

• Hands-on experience with SMS marketing.

• Strong written and spoken English skills for effective communication with North American customers.

• Confidence in following up with leads, explaining offers, and requesting bookings.

• Meticulous attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Experience with CRM systems and email/SMS platforms such as Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Proficiency in using spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a commitment to owning the next action until an issue is resolved.

• Availability to work evenings and weekends in Toronto/Eastern time is essential.

• Background in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention is advantageous.

• Completion of the Culture Index survey is required.

• Completion of the Criteria GAME assessment in English is necessary.

🏝️ Benefits

• Work remotely from Latin America.

• Expected variable commissions ranging from US$500 to US$1,000.

• Work schedule includes evenings and weekends in Toronto/Eastern time.

• Specific weekly schedule and commission terms will be agreed upon before hiring.