Sports Sales Coordinator, Email and SMS

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Strategize, compose, design, and distribute email and SMS campaigns that promote available facility time, pickup games, registration opportunities, and relevant offers.

• Develop segments based on location, sport, expressed interest, booking history, and engagement levels.

• Create and enhance welcome messages, lead follow-up sequences, incomplete booking recovery strategies, reminders, repeat booking processes, and win-back flows.

• Craft clear English copy and adapt brand assets into mobile-optimized emails.

• Verify audiences, dates, time zones, pricing, links, personalization, and suppression rules prior to launch.

• Monitor delivery failures, bounces, complaints, and opt-outs; maintain consent records and ensure healthy mailing lists.

• Test messaging, timing, offers, and user journeys; report on qualified inquiries, paid bookings, repeat participation, revenue, and engagement metrics.

• Maintain accurate records of availability, dates, time slots, capacity, and approved pricing for sports facilities.

• Address customer inquiries, recommend availability, prepare approved quotes, and ensure confirmation of bookings and payments.

• Keep the sales pipeline updated, document commitments, and pursue renewals or repeat bookings.

• Collaborate with operations before confirming availability or exceptions; escalate issues beyond your authority.

• Create and manage pickup-game listings, including location, start time, capacity, pricing, and player instructions.

• Monitor registrations and fill levels, utilizing targeted outreach to fill available spots.

• Coordinate with local hosts and venue contacts.

• Manage player inquiries and waitlists, communicating approved changes effectively.

• Identify games with low enrollment, gaps in hosting, or venue issues, and escalate decisions regarding cancellations, refunds, or safety.

• Track attendance, feedback, and repeat participation to enhance future games.

• Familiarize yourself with inventory, customer journeys, and operating processes; audit campaigns and establish follow-up and quality assurance routines.

• Own the campaign calendar and sales pipeline, enhance priority automations, and ensure dependable pickup-game coordination.

⛳️ Requirements

• Practical experience in creating email campaigns and automations, along with hands-on experience in SMS messaging.

• Strong English communication skills, both written and spoken, for engaging with North American customers.

• Confidence to follow up with leads, clearly explain offers, and request bookings.

• Exceptional attention to detail regarding schedules, pricing, customer records, and competing deadlines.

• Familiarity with a CRM and email/SMS platforms; examples include Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or similar tools.

• Comfort in using spreadsheets and reports to analyze conversion rates, bookings, and campaign performance.

• Reliable communication skills and a proactive attitude to manage issues until resolved.

• Availability to work evenings and weekends in the Toronto/Eastern time zone is essential.

• Experience in sports, venue bookings, inside sales, event coordination, customer service, or eCommerce retention is advantageous.

• Completion of both standard assessments: Culture Index survey and Criteria GAME assessment — English.

🏝️ Benefits

• Remote work opportunity from Latin America.

• Potential variable commissions ranging from US$500 to US$1,000, based on performance and not guaranteed.