Specialty Operations Pharmacy Technician

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Assist Pharmacists and patients by managing inbound phone calls related to Specialty Rx medications.

• Carry out administrative duties and initial data entry tasks, including image scanning and other assorted activities.

• Handle incoming calls from patients and physicians seeking prescription clarification.

• Input prescription orders into the system as necessary.

• Offer telephonic support to both Pharmacists and patients.

• Ensure compliance with Specialty Rx operational processes and programs.

• Operate within established call center productivity and quality metrics.

• Interpret departmental policies and procedures for task completion.

• Recognize work expectations and quality standards while managing priorities with some discretion.

• Adhere to standard practices while exercising independent judgment.

• Operate with minimal oversight in a remote work environment.

⛳️ Requirements

• Must hold an active license/registration as a Pharmacy Technician from the Board of Pharmacy in the state of residence (Ohio, Arizona, Texas, or Florida).

• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT.

• A minimum of 1 year of experience in a customer service environment is required.

• Self-motivated and capable of thriving with minimal remote supervision.

• Problem-solving skills with the ability to engage effectively with others.

• Outstanding communication abilities (both verbal and written).

• Experience in using multiple computer applications simultaneously and strong data entry capabilities.

• Ability to work 8-hour shifts, Monday–Friday, during hours between 8 a.m.–11 p.m. EST.

• Must be committed to enhancing consumer experiences within an organization.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

• Home internet connection with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.

• Preferred: 1 or more years of experience in mail order pharmacy.

• Preferred: Background as a Pharmacy Technician or experience in a pharmacy-related call center.

• Preferred: Familiarity with RxNova, CRM, and/or ScriptMed.

• Preferred: Critical thinking skills and initiative to foresee team needs, present ideas, ask questions, and produce high-quality work.

• Preferred: Problem-solving skills to identify practical solutions when ideal tools and resources are not available.

• Preferred: Experience handling grievances and/or member complaints.

• Preferred: Background in data entry.

• Preferred: Bilingual proficiency in Spanish and English.

🏝️ Benefits

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Occasional travel to Humana's offices for training or meetings.

• Remote/work-at-home arrangement.

• Self-provided internet service for home or hybrid home/office employees.