Specialty Customer Support Executive, Strategic Accounts

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Onboard, maintain, and foster relationships with key accounts and practices.

• Provide support to designated accounts by generating reports, ordering kits, monitoring turnaround times, resolving laboratory issues, handling specialty pricing inquiries, and updating Salesforce, EMR, and portal requests.

• Implement internal sales operations to establish new practices, which includes shipping kits, coordinating portal setups with IT, managing user invitations, and developing intervention and remediation plans.

• Analyze selected low-volume clients and potential new clients through cold calling to identify growth opportunities and generate leads for the Directors of Strategic Accounts.

• Collaborate with Labcorp Division sales teams, Regional Directors, operations, marketing, and customer master groups to meet customer needs and support new opportunities.

• Upsell to current clients and provide training on new product lines.

• Research, contact, and secure 5 quality appointments per month within target accounts for the Directors of Strategic Accounts.

• Provide sales-related support, reporting, procedures, and onboarding assistance to the Directors of Strategic Accounts.

• Maintain and expand selected strategic accounts through client engagement.

⛳️ Requirements

• High school diploma or equivalent.

• 3 or more years of experience in Customer Success, Account Management, or Sales within the Women’s Health, Genetics, or Diagnostics sectors.

• Demonstrated ability to manage multiple accounts simultaneously while maintaining meticulous attention to detail.

• Highly adaptable, comfortable with uncertainty, and able to adjust to a rapidly evolving environment.

• Experience in women's healthcare and established relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems.

• Previous sales experience in laboratory or diagnostics fields.

• Exceptional communication skills, both written and verbal.

• Experience with Salesforce.

• Ability to work from 8 am to 5 pm EST.

• Occasional travel of less than 5% annually may be required.

🏝️ Benefits

• Commission.

• Bonus and/or commissions under the applicable variable compensation plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.