Specialty Customer Support Executive – Strategic Accounts

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Onboard, nurture, and manage relationships with key accounts and practices.

• Provide assistance to designated accounts, which includes generating reports, ordering kits, tracking turnaround times, resolving lab issues, processing specialty pricing requests, and updating Salesforce, EMR, and portal requests.

• Implement internal sales operations for onboarding new practices, including shipping kits and collaborating with IT for portal setup.

• Create intervention and remediation plans as necessary.

• Analyze selected low-volume clients and prospective new clients through cold calling to generate growth opportunities and leads.

• Work together with sales, regional directors, operations, marketing, and customer master groups to meet customer needs.

• Upsell existing clients and provide training on new product lines.

• Research, reach out, and secure five quality appointments each month for Directors of Strategic Accounts.

• Offer sales-related support, reporting, procedures, and onboarding assistance to Directors of Strategic Accounts.

• Generate leads to boost sales opportunities within current strategic accounts and select new accounts.

• Support strategic accounts across Genetics, IVF, Donor, and Women’s Health sectors.

• Report to the Specialty Customer Support Manager, Strategic Accounts.

• Provide support for one or two geographic areas in the Central US and East Coast, serving up to two Directors of Strategic Accounts.

⛳️ Requirements

• High school diploma or its equivalent.

• A minimum of 3 years of experience in Customer Success, Account Management, or Sales within the Women’s Health, Genetics, or Diagnostics sectors.

• Demonstrated ability to manage multiple accounts simultaneously while maintaining meticulous attention to detail.

• Highly adaptable, comfortable with uncertainty, and capable of adjusting to a fast-paced environment.

• Experience in women's healthcare and established relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems.

• Previous experience in laboratory or diagnostics sales.

• Exceptional written and verbal communication skills.

• Familiarity with Salesforce.

• Availability to work from 8 am to 5 pm EST.

• Occasional travel of less than 5% annually may be required.

🏝️ Benefits

• Commission.

• Bonus and/or commissions under the relevant variable compensation plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k).

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.