Specialty Care Navigator, Substance Use Disorder

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound triage and follow-up calls with individuals who are interested in or have been referred for substance use disorder (SUD) treatment.

• Assess members' needs, clarify treatment options, and provide informed recommendations for care.

• Coordinate appointments, referrals, and follow-up care, including for complex cases.

• Deliver psychoeducation, motivational interviewing, and evidence-based support to help achieve recovery goals.

• Utilize knowledge of SUDs, ASAM levels of care, contingency management, medication-assisted treatment (MAT), and detox protocols.

• Offer immediate support, crisis intervention, and safety planning for urgent or high-risk situations.

• Maintain comprehensive records in an electronic health record (EHR) system and other relevant platforms.

• Identify and address complex issues that disrupt care.

• Collaborate with care support, provider operations, benefits/billing teams, and interdisciplinary groups.

• Engage in staff meetings, case consultations, and ongoing professional development.

• Uphold confidentiality, compliance, and ethical standards in all interactions.

• Provide support and coverage for other SUD Clinical Navigators as needed.

• Thoughtfully leverage AI tools, apply human judgment to AI outputs, and enhance AI proficiency.

⛳️ Requirements

• A valid LCSW, LMFT, or LPC mental health license is required.

• A minimum of 2 years of experience in clinical care for substance use disorders.

• Strong proficiency in motivational interviewing, triage, ASAM criteria, various levels of care, and best practices in SUD treatment.

• Exceptional listening, written, and verbal communication skills.

• Ability to work effectively with diverse populations and a commitment to diversity and inclusion.

• Capacity to deliver a high-touch, supportive experience for clients.

• Comfortable utilizing computer platforms, adapting to new systems, and managing technology-related tasks efficiently.

• Ability to handle multiple responsibilities and transition between tasks smoothly.

• An NPI number or the ability to obtain one before employment is necessary.

• SUD licensure or certifications are preferred.

• Bilingual candidates are preferred.

• Eligibility to work in the U.S. and visa sponsorship information is required during the application process.

🏝️ Benefits

• Health, dental, and vision benefits commencing on the first day of employment.

• One Medical accounts provided.

• HSA and FSA plans, with Spring contributing up to $1,000 to HSAs based on plan type.

• Employer-sponsored 401(k) match of up to 2%.

• Annual allowance for no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• Competitive paid time off, including vacation, sick leave, and company holidays.

• Parental leave after 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to the Noom weight management program.

• Fertility care support through Carrot, including a $4,000 reimbursement for related expenses.

• Subscription to Wellhub for fitness, mindfulness, nutrition, and sleep resources.

• Sponsored child care, backup care, and elder care through BrightHorizons.

• Up to $1,000 annual reimbursement for professional development.

• Annual donation matching of $200.

• Stock options available.

• Option for remote work.