Specialty Care Navigator, Mood and Anxiety

This is a fully remote position, open to applicants in United States.

📋 Description

• Carry out telephonic screenings, provide brief interventions, and refer individuals to specialized treatment providers for mood and anxiety disorders.

• Utilize active listening, psychoeducation, motivational interviewing, and DBT techniques to assist members in setting their goals.

• Evaluate suitable levels of care and facilitate necessary referrals.

• Coordinate care with Spring Health providers effectively.

• Offer consultation regarding mental health issues as well as family or relationship concerns.

• Deliver immediate support and safety planning for members experiencing safety risks or crises.

• Communicate with members and providers via email.

• Document pertinent information, maintain accurate records, perform follow-ups, and monitor progress across various systems, including an EHR.

• Identify and address barriers or interruptions to care.

• Collaborate with care support, provider operations, and benefits/billing teams.

• Support other specialty care teams, including those focused on SUD, Trauma, and Eating Disorders.

• Engage in staff meetings, case consultations, and training sessions.

• Aid in onboarding and mentoring new team members.

• Adhere to company standards of confidentiality, compliance, ethics, and policies.

• Ensure high levels of member satisfaction and retention throughout the care process.

• Triage and enroll members into the appropriate levels of care.

• Conduct outreach via phone and email to arrange triage appointments.

⛳️ Requirements

• A valid mental health license is required: LCSW, LMFT, or LPC.

• A minimum of 2+ years of clinical care experience with chronic and severe mood and anxiety disorders.

• Proficiency in motivational interviewing, diagnostic assessment, and triage procedures.

• Familiarity with current best practices and evidence-based treatments for mood and anxiety disorders.

• Strong preference for candidates with experience and training in Dialectical Behavioral Therapy (DBT).

• Excellent listening, written, and verbal communication abilities.

• Experience working with a diverse range of populations.

• A commitment to promoting diversity and inclusion.

• Capacity to deliver a high-touch member experience.

• Comfort with various computer platforms and a willingness to learn new systems.

• Proficient in technology-related tasks.

• Ability to multitask and switch contexts effectively.

• DBT certifications are an advantage.

• Bilingual skills are a plus.

• Availability to work Monday to Friday, 8:30 a.m.-5 p.m. or 9 a.m.-5:30 p.m. MT or PT.

• Eligibility to work in the U.S. is required in the application.

🏝️ Benefits

• Health, dental, and vision benefits commence on the first day of employment.

• One Medical accounts provided.

• HSA and FSA plans available, with Spring contributing up to $1,000 to HSAs based on plan type.

• Employer-sponsored 401(k) matching up to 2%.

• Annual allotment of complimentary visits to Spring Health therapists, coaches, and medication management providers for employees and their dependents.

• Paid vacation, sick leave, and company-recognized holidays.

• Parental leave after 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents.

• Access to Noom.

• Carrot fertility care support with up to $4,000 reimbursement for related fertility expenses.

• Wellhub subscription for fitness, mindfulness, nutrition, and sleep.

• Bright Horizons-sponsored childcare, backup care, and elder care services.

• Up to $1,000 annual reimbursement for professional development.

• $200 annual donation matching program.

• Stock options available.

• Fully remote work environment.