Specialist, Tier 1 Sales Order Support Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Build relationships with customers to understand their concerns and reduce the frequency of repeat contacts.

• Engage with both internal and external customers, taking ownership of issues and delivering clear solutions.

• Assist call center agents with order processing and sales utilizing CSG and XOE systems.

• Manage escalated customer situations and provide support to call center representatives.

• Interpret and clarify information regarding products, services, policies, and promotions.

• Create and maintain partnerships internally and externally to address complex customer service challenges.

• Monitor and resolve intricate issues, providing timely updates and closure details.

• Aid in the development and implementation of team goals that align with customer experience objectives.

• Ensure regular, consistent, and punctual attendance.

• Be available to work nights, weekends, varying schedules, and overtime as needed.

• Undertake additional assigned duties and responsibilities.

⛳️ Requirements

• High School Diploma or GED.

• 7-10 years of relevant professional experience.

• Strong communication abilities.

• Skills in building customer rapport.

• Proficient customer service skills.

• Experience in sales and order entry.

• Familiarity with CSG and XOE systems.

• Consistent and punctual attendance is required.

• Availability to work nights and weekends.

• Willingness to work varying schedules and overtime as necessary.

🏝️ Benefits

• Eligibility for commissions in most sales roles under an applicable plan.

• Bonus opportunities for the majority of non-sales positions.

• Benefits available for eligible employees.

• Tailored support options, expert guidance, and accessible tools to aid employees physically, financially, and emotionally.