Specialist II, Release of Information Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Process, log, and address incoming medical record requests from clients, insurance companies, attorneys, and other authorized requesters within specified time frames.

• Review and authenticate request documents, authorizations, subpoenas, and records for production.

• Ensure that releases are precise, complete, and compliant with federal and state regulations, HIPAA, and other privacy laws.

• Uphold strict confidentiality and protect patient information.

• Communicate with clients, Grow providers, and requesters to clarify or gather information, assist with record needs, and provide status updates.

• Collaborate with team members on special projects, including extensive chart audits.

• Act as a resource for other Grow teams concerning ROI or records inquiries.

• Report to the ROI Operations Manager, with daily supervision from the ROI Operations Supervisor.

⛳️ Requirements

• 2+ years of experience in Release of Information or medical records management.

• Education and/or credentials in health information management are advantageous.

• Technologically proficient and skilled at navigating EMRs, systems, tools, and ticketing software.

• A team player who is adaptable, collaborative, and dedicated to delivering positive customer experiences.

• Excellent attention to detail and a strong focus on process improvement.

• Experience in mental/behavioral health and/or technology is beneficial but not mandatory.

• Must have authorization to work legally in the United States.

• Must not require sponsorship for immigration-related employment benefits.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage.

• No-cost access to therapy through the Grow platform for US employees.

• Retirement savings programs.

• Equity opportunities.

• Flexible time off.

• Company-paid holidays.

• Company-wide Winter Break.

• Up to 18 weeks of paid parental leave.

• New child stipend.

• Dedicated weekly flexible time for self-care.

• Annual wellness and development stipend.

• Pre-tax commuter benefits for hub-location employees.

• Home workspace support.

• Meal benefits for remote and hub-based employees.

• Wellness memberships.

• Virtual care.

• Pet insurance discounts where available.

• Global travel assistance.

• Travel to company and department offsites 2–3 times per year.