Specialist II – Release of Information Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Process, document, and respond to incoming medical record requests from clients, insurance companies, attorneys, and other authorized requesters within specified timeframes.

• Review and verify request documents, authorizations, subpoenas, and records designated for release.

• Ensure that releases are accurate, complete, and comply with federal and state regulations, HIPAA, and other pertinent privacy laws.

• Maintain strict confidentiality and protect patient information in accordance with privacy regulations and company policies.

• Communicate with clients, Grow providers, and other requesters to clarify or gather information, assist with record needs, and provide status updates.

• Collaborate with teammates on special projects, including extensive chart audits.

• Act as a resource for other Grow teams regarding ROI or records inquiries.

• Report directly to the ROI Operations Manager, with an ROI Operations Supervisor managing daily operations.

⛳️ Requirements

• Over 2 years of experience in Release of Information or medical records management.

• Background in health information management education and/or credentials is advantageous.

• Proficient with technology and skilled at navigating EMRs, systems, tools, and ticketing software.

• Team-oriented, flexible, and collaborative.

• Eager to foster positive customer experiences.

• Strong attention to detail and a focus on process enhancement.

• Experience in mental/behavioral health and/or technology is a plus (but not mandatory).

• Must reside in and be able to work from the United States.

• Must not require current or future sponsorship to work in the United States.

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.

• No-cost access to therapy through the Grow platform (available to US employees).

• Retirement savings programs.

• Equity opportunities.

• Flexible time off policies.

• Company-paid holidays.

• Company-wide Winter Break.

• Up to 18 weeks of paid parental leave.

• New child stipend.

• Dedicated weekly flexible time for self-care.

• Annual wellness and development stipend.

• Pre-tax commuter benefits for teammates working from hub locations.

• Support for home workspace setup.

• Meal benefits.

• Wellness memberships.

• Virtual care options.

• Discounts on pet insurance (where available).

• Global travel assistance.

• Remote position with company and department offsite meetings 2–3 times per year.