Special Products Administrator I

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess and analyze Special Products requests in alignment with investor and client protocols.

• Gather and evaluate information related to subordinations, easements, partial releases, assumptions, ARMs, buydowns, balloons, and various specialized loan requests.

• Review internal inquiries and either respond or escalate based on departmental guidelines.

• Assist in upholding departmental quality standards for outbound communications.

• Execute tasks within designated timeframes and standards.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High School Diploma or equivalent.

• Excellent verbal and written communication abilities.

• Capability to work autonomously and juggle multiple tasks while maintaining a high degree of organization.

• Ability to adapt to changes in a productive manner.

• Strong analytical and problem-solving skills.

• Proficient in Microsoft Office applications.

• 1-2 years of experience in mortgage servicing is preferred.

• Familiarity with ICE mortgage servicing systems is preferred.

• Understanding of HELOC, SCRA, or Special Loans workstations is preferred.

• A quiet, private workspace at home for remote duties.

• High-speed internet connection with a minimum download speed of 25 MBPS and upload speed of 10 MBPS.

• Availability to work standard business hours, as well as early, late, or weekend shifts as necessary.

• Willingness to work overtime when required.

🏝️ Benefits

• Optional medical, dental, vision, life, and disability insurance.

• Paid holidays, vacation, and sick leave.

• Matching 401(k) plan.

• Employee stock purchase plan.

• Mental health resources, including complimentary Calm memberships.

• Wellness initiatives that promote both physical and emotional well-being.

• Employee recognition programs.

• Discounts on gym memberships.

• Discounts on pet insurance.

• Employee purchasing programs.

• Tuition reimbursement program.

• Necessary equipment for remote work provided.

• Flexible remote work options.