Spec III – IC Lending Ops

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Execute essential lending operations processes, including loan administration and servicing tasks.

• Process payments, transactions, service requests, administrative activities, and stakeholder inquiries within established service level agreements.

• Serve as a reliable advisor to the designated business/group.

• Evaluate issues and propose and implement effective business solutions.

• Recognize emerging challenges and trends to enhance decision-making.

• Assist in strategic initiatives involving both internal and external stakeholders.

• Engage with internal business partners and external customers concerning standard and non-standard inquiries.

• Consolidate information from various sources to refine processes, analysis, and reporting.

• Monitor and evaluate performance while addressing any issues that arise.

• Create change management plans and lead or participate in change initiatives.

• Design communication plans, customized messaging, and distribution channels.

• Develop, manage, review, and enhance business/group programs.

• Handle routine and complex transactions, inquiries, requests, audits, and reconciliations.

• Analyze and resolve intricate issues; serve as a backup for team members and the manager.

• Assess exceptions and consult with senior management when necessary.

• Deliver timely, precise, and efficient service.

• Lead or engage in continuous improvement initiatives for processes and systems.

• Identify business requirements and create tools and training programs.

• Aid in vendor solution implementation, maintenance, and ongoing support.

• Verify and reconcile information and documentation for accuracy and completeness.

• Detect and resolve discrepancies, escalating issues when needed.

• Enter, review, and confirm loan information and documentation.

• Manage records and documentation effectively.

• Collaborate on developing new processes/systems and enhancing existing ones.

• Maintain awareness of regulatory requirements and operational risks.

• Provide specialized consulting, analytical, and technical support.

• Utilize judgment to diagnose and resolve issues within set guidelines.

• Operate independently and manage non-routine situations.

• Implement the Risk Management Framework while safeguarding bank assets and adhering to policies, laws, and regulations.

⛳️ Requirements

• Generally, 5 to 7 years of relevant experience.

• Post-secondary degree in a related field or an equivalent combination of education and experience.

• Comprehensive knowledge and experience with relevant systems and technology.

• Thorough understanding of the business unit’s key products, services, processes, and controls.

• Strong knowledge of the risk and regulatory requirements specific to the business.

• Excellent prioritization skills.

• Proficient PC skills, including MS Word, Excel, and PowerPoint.

• Capability to manage multiple tasks in a fast-paced environment.

• Extensive knowledge and technical expertise gained through significant education and work experience.

• Strong verbal and written communication abilities.

• Excellent collaboration and teamwork skills.

• Solid analytical and problem-solving capabilities.

• Proficient influence skills.

• Strong data-driven decision-making abilities.

• Ability to apply BMO’s Risk Management Framework and adhere to relevant policies, laws, and regulations.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Access to tools and resources to achieve new milestones.

• Commitment to equal employment opportunities.

• Reasonable accommodations for individuals with disabilities.