Spanish Bilingual Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Respond to incoming customer calls for HSN

• Assist customers in both English and Spanish

• Resolve and de-escalate unique customer issues

• Promote products and enhance sales while managing a high call volume

• Manage a substantial number of inbound customer inquiries

• Suggest additional products during each customer interaction

• Tailor the experience for every caller

• Process refunds, accept payments, place orders, and review account data

• Report to an assigned Customer Service Supervisor

• Maintain a full-time schedule that includes weekends; schedules are not limited to Monday–Friday

⛳️ Requirements

• Proficiency in both Spanish and English

• A minimum of 12 months experience in customer service

• Ability to learn and operate effectively in a virtual environment

• Capable of communicating in various styles

• Competent in navigating multiple systems and screens

• Must provide your own Microsoft 11 computer and other required equipment in accordance with HSN's computer system specifications

• Ability to troubleshoot personal technical issues and collaborate with IT when necessary

• Must be available to work on weekends, holidays, and additional hours as needed

• Must have a distraction-free work-from-home environment

• Must reside in Virginia or another approved state

🏝️ Benefits

• $0.60 bilingual differential

• Additional shift differential and incentives where applicable

• Opportunities for career advancement and growth within the QVC Group family of brands

• Competitive salary

• Paid time off

• Employee assistance program

• Parental leave

• Paid volunteer hours

• Discounts offered to employees

• Health care benefits available starting on day 1

• 401(k) plan

• Tuition reimbursement benefits