Spanish Bilingual Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming customer calls for HSN

• Assist customers in both Spanish and English

• Resolve and de-escalate unique customer issues

• Promote products and enhance sales while managing a high volume of calls

• Manage a significant volume of incoming customer inquiries

• Suggest additional products during each customer interaction

• Address customer inquiries and tailor the experience for every caller

• Confirm refunds, process payments, place orders, and analyze account information

• Report to a designated Customer Service Supervisor

• Adhere to a full-time work schedule, including weekends

⛳️ Requirements

• Bilingual proficiency in Spanish and English

• At least 12 months of experience in customer service

• Capability to learn and operate within a virtual environment

• Ability to communicate effectively in various styles

• Proficient in navigating multiple systems and screens

• Must provide a personal Microsoft 11 computer and any additional required equipment according to HSN's specifications

• Competence in troubleshooting personal technical issues and collaborating with IT when necessary

• Availability to work on weekends, holidays, and additional hours

• Work schedule includes weekends and does not follow a Monday–Friday pattern

• Must reside in Georgia or a state that is approved

• Must have a distraction-free workspace at home

🏝️ Benefits

• $0.60 bilingual differential

• Additional shift differentials and incentives where applicable

• Opportunities for advancement and career growth within the QVC Group family of brands

• Competitive salary

• Paid time off

• Employee assistance program

• Parental leave

• Paid volunteer hours

• Employee discounts

• Health care benefits available starting on day 1

• 401(k) plan

• Tuition reimbursement benefits