Spanish Bilingual Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Respond to incoming customer calls for HSN

• Resolve and de-escalate unique issues faced by customers

• Promote products and enhance sales while managing a high volume of calls

• Support both Spanish- and English-speaking clients

• Manage a substantial number of inbound customer inquiries

• Suggest additional products during each customer interaction

• Address questions while tailoring the experience for every caller

• Process refunds, accept payments, place orders, and review account data

• Report to an assigned Customer Service Supervisor

⛳️ Requirements

• Proficiency in both Spanish and English

• Maintain a distraction-free workspace while working from home

• Minimum of 12 months of experience in customer service

• Capability to learn and operate in a virtual environment

• Ability to communicate using various styles

• Skill in navigating multiple systems and screens

• Adherence to HSN computer system protocols

• Competence in troubleshooting technical issues and collaborating with IT when necessary

• Availability for weekend, holiday, and extra hour shifts

• Must be a resident of Tennessee

🏝️ Benefits

• Opportunities for advancement and career growth within the QVC Group family of brands

• Competitive salary

• Paid time off

• Employee assistance program

• Parental leave

• Paid volunteer hours

• Exceptional company discounts

• Health care benefits commencing on the first day

• 401(k) plan

• Tuition reimbursement options

• $0.60 bilingual differential

• Additional shift differential and incentives where applicable