Spanish Bilingual Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming customer calls for HSN

• Resolve and de-escalate unique customer issues

• Promote products and enhance sales during customer interactions

• Manage a significant volume of inbound customer inquiries

• Suggest additional products during each customer engagement

• Tailor the experience for each caller

• Confirm refunds, process payments, place orders, and analyze account information

• Report to a designated Customer Service Supervisor

• Adhere to a set full-time schedule that includes weekends and excludes Monday to Friday

⛳️ Requirements

• Bilingual proficiency in Spanish and English

• A minimum of 12 months of experience in customer service

• Capability to learn and work effectively in a virtual setting

• Ability to communicate across various styles

• Proficient in navigating multiple systems and screens

• Maintain a distraction-free work-from-home environment

• Possess a Microsoft 11 computer and all necessary equipment according to HSN's computer system specifications

• Ability to troubleshoot personal technical issues and collaborate with IT when necessary

• Availability to work on weekends, holidays, and additional hours

• Weekend availability is mandatory

• Must be a resident of Florida

🏝️ Benefits

• Additional shift differentials and incentives where applicable

• Opportunities for career advancement within the QVC Group family of brands

• Competitive salary

• Paid time off

• Employee assistance program

• Parental leave

• Paid volunteer hours

• Company discounts

• Health care benefits starting on day one

• 401(k) plan

• Tuition reimbursement benefits