Spanish Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a large volume of incoming and outgoing customer calls.

• Address insurance-related concerns, such as missing documents, policy cancellations, coverage inconsistencies, and payment issues.

• Reach out to insurance companies to confirm policy details and gather necessary documentation.

• Clarify insurance requirements and subsequent actions to customers.

• Record customer interactions and updates within internal systems.

• Leave professional, scripted messages when customers or insurance representatives are not available.

• Adhere to established protocols, compliance standards, and quality benchmarks.

• Achieve productivity, attendance, and performance goals.

• Uphold a positive and professional customer experience.

• Engage in classroom-style training, system instruction, job shadowing, supervised call handling, and continual coaching.

⛳️ Requirements

• Proficient in both Spanish and English (written and spoken).

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service.

• Background in call centers, retail, hospitality/restaurant, office support, data entry, or other customer-facing roles.

• Capability to type a minimum of 30 words per minute.

• Excellent communication and problem-solving abilities.

• Comfortable spending most of the workday on the phone.

• Ability to work autonomously in a remote setting.

• Positive demeanor and professional phone etiquette.

• Consistent work history.

• Must successfully complete a training assessment to shift into the designated schedule.

• Preferred: prior call center experience.

• Preferred: experience managing a high volume of calls.

• Preferred: background in customer support or customer service.

• Preferred: familiarity with CRM or web-based systems.

• Preferred: experience in the financial services or insurance sector.

• Preferred: experience working with scripts and performance metrics.

🏝️ Benefits

• Paid training program.

• Continuous coaching and support.

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax options.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).