Spanish Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a significant volume of inbound and outbound calls from customers.

• Address insurance-related inquiries, including missing paperwork, policy cancellations, discrepancies in coverage, and payment issues.

• Reach out to insurance providers to confirm policy details and acquire necessary documentation.

• Clarify insurance requirements and outline next steps for customers.

• Record customer interactions and updates in internal databases.

• Leave polite, scripted messages when customers or insurance representatives are not available.

• Adhere to established procedures, compliance regulations, and quality benchmarks.

• Achieve productivity, attendance, and performance goals.

• Ensure a positive and professional experience for customers.

• Engage in classroom training, system instruction, job shadowing, monitored call handling, and ongoing coaching and support.

⛳️ Requirements

• Proficient in both Spanish and English, both written and spoken.

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service.

• Background in call centers, retail, hospitality/restaurant settings, office support, data entry, or other customer-facing roles.

• Capable of typing a minimum of 30 words per minute.

• Excellent communication and problem-solving abilities.

• Comfortable spending the majority of the workday on the phone.

• Ability to work independently in a remote setting.

• Positive demeanor and professional phone etiquette.

• Consistent work history.

• Must successfully pass a training assessment to transition into the designated schedule.

• Preferred: prior experience in a call center.

• Preferred: experience managing a high volume of calls.

• Preferred: background in customer support or customer service.

• Preferred: experience with CRM or web-based systems.

• Preferred: background in the financial services or insurance industry.

• Preferred: experience working with scripts and performance metrics.

🏝️ Benefits

• Paid comprehensive training program.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with both pre-tax and Roth post-tax contribution options.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).