French Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a substantial volume of incoming and outgoing customer calls.

• Support customers with insurance-related inquiries, including missing documents, policy terminations, coverage inconsistencies, and payment issues.

• Reach out to insurance companies to confirm policy details and gather necessary documentation.

• Clarify insurance obligations and subsequent steps to customers.

• Precisely record customer interactions and updates in internal databases.

• Leave professional, scripted messages when customers or insurance agents are unavailable.

• Adhere to established procedures, compliance regulations, and quality benchmarks.

• Achieve productivity, attendance, and performance goals.

• Uphold a positive and professional customer experience.

• Participate in classroom instruction, systems training, job shadowing, supervised call handling, and ongoing coaching throughout the training period.

⛳️ Requirements

• Proficient in both French and English (written and spoken).

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service.

• Ability to type a minimum of 30 words per minute.

• Excellent communication and problem-solving abilities.

• Comfortable spending the majority of the workday on phone calls.

• Capability to work independently in a remote setting.

• Positive demeanor and professional phone etiquette.

• Consistent work history.

• Must successfully pass a training assessment.

• Available for mandatory training Monday through Friday, from 8:30 AM to 5:00 PM CST.

• Ability to work according to an available schedule, including Monday through Friday from 10:30 AM to 7:00 PM CST or Tuesday through Friday from 10:30 AM to 7:00 PM CST plus Saturday from 7:00 AM to 4:00 PM CST.

• Preferred: Previous experience in a call center environment.

• Preferred: Experience managing a high volume of calls.

• Preferred: Background in customer support or customer service.

• Preferred: Familiarity with CRM or web-based systems.

• Preferred: Experience in the financial services or insurance sector.

• Preferred: Previous experience utilizing scripts and performance metrics.

🏝️ Benefits

• Comprehensive paid training program.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation or Sick Leave).