French Bilingual Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a significant volume of incoming and outgoing customer calls.

• Address insurance-related concerns including missing documentation, policy cancellations, coverage discrepancies, and payment issues.

• Reach out to insurance providers to confirm policy details and gather necessary documentation.

• Clarify insurance requirements and outline next steps for customers.

• Record customer interactions and updates within internal systems.

• Leave professional, scripted messages when customers or insurance representatives are unavailable.

• Adhere to established procedures, compliance guidelines, and quality standards.

• Achieve productivity, attendance, and performance goals.

• Ensure a positive and professional customer experience.

• Participate in classroom training, system education, job shadowing, supervised call handling, and ongoing coaching throughout the training process.

⛳️ Requirements

• Proficient in both French and English (written and spoken).

• High school diploma or equivalent qualification.

• At least 1 year of experience in customer service.

• Experience in customer service roles within call centers, retail, hospitality/restaurant, office support, data entry, or other customer-facing settings.

• Capability to type a minimum of 30 words per minute.

• Excellent communication and problem-solving abilities.

• Comfortable with spending the majority of the workday on the phone.

• Ability to work independently in a remote work environment.

• Maintains a positive attitude and professional phone demeanor.

• Consistent work history.

• Candidates must successfully pass a training assessment.

• Preferred: Previous experience in a call center.

• Preferred: Experience managing a high volume of calls.

• Preferred: Background in customer support or customer service.

• Preferred: Experience with CRM or web-based systems.

• Preferred: Knowledge of the financial services or insurance industry.

• Preferred: Experience working with scripts and performance metrics.

🏝️ Benefits

• Paid training program.

• Continuous coaching and support.

• Medical, dental, and vision insurance.

• Critical Illness, Accident, and Hospital coverage.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Voluntary Life & AD&D insurance available for employees and dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave options including PTO, Vacation, or Sick Leave.