Application Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance to business users by examining, validating, and resolving reported issues.

• Oversee the implementation of integrated business systems, including enterprise fax, transcription, and dictation services.

• Develop and uphold end-user documentation and instructional materials for software solutions.

• Leverage internal software systems to assist various business units.

• Support the migration of newly acquired companies onto the software platform.

• Identify, analyze, and document defects or discrepancies in application functionality, user interface, output, and performance.

• Conduct basic application testing to help ensure the quality of software releases.

• Collaborate with developers and end users to guarantee technical compatibility and user satisfaction.

• Act as a liaison among business units, technology teams, and support teams to assist in defining project scope, managing budgets, and ensuring the rollout and training of new technologies.

• Encourage effective and efficient use of company resources.

• Engage in long-term planning for new projects and programs.

• Ensure adherence to compliance standards.

• Provide guidance, training, and technical support for projects as needed.

⛳️ Requirements

• Bachelor’s degree in a relevant field is preferred.

• 3+ years of experience in application support or a similar combination of education and experience is preferred.

• Extensive knowledge of the MS Windows platform is required.

• Experience in the insurance or healthcare industry is preferred.

• Demonstrated ability to identify problems and provide assistance to resolve them.

• Attention to detail and accuracy.

• Capacity to maintain confidentiality.

• Ability to foster and promote a positive team-oriented atmosphere.

• Capability to adhere to all company policies and procedures in effect at the time of hire and as they may evolve.

• Availability during standard business hours from Monday to Friday, preferably in the EST or CST time zones.

🏝️ Benefits

• Medical, vision, and dental benefits.

• Paid time off.

• 401k plan.

• Dynamic team environment.

• No travel required.