Benefits Support Specialist

This is a fully remote position, open to applicants in Alaska, +18 more states.

📋 Description

• Address participant inquiries while clarifying relevant benefits and plan provisions.

• Investigate questions and deliver precise information.

• Execute transactions with minimal oversight.

• Clarify forms and assist participants through necessary processes.

• Manage incoming phone calls and occasionally make outbound calls.

• Return calls promptly and escalate issues when needed.

• Keep accurate records in the case management system.

• Adhere to quality, accuracy, and timeliness standards.

• Follow client-specific protocols.

• Safeguard confidential participant information and adhere to company, client, privacy, and security protocols.

⛳️ Requirements

• Strong verbal and written communication abilities.

• Exceptional listening skills with a keen attention to detail.

• Capability to convey information clearly and professionally.

• Basic computer proficiency and a willingness to learn new systems and processes.

• Strong organizational and time-management skills.

• Ability to work autonomously in a remote setting while adhering to established procedures.

• Professional, patient, and solution-oriented demeanor.

• Dependable attendance and punctuality.

• Experience with defined benefit pension plans is preferred.

• Background in benefits administration or retirement services is preferred.

• Customer service or call center experience is preferred.

• Successfully pass an internet speed test with a minimum download speed of 25 Mbps, upload speed of 5 Mbps, and a ping of 175 ms or less.

• Ability to connect to a modem/router via an Ethernet cable.

• Must reside in an eligible hiring location and comply with applicable remote work requirements.

🏝️ Benefits

• Extensive virtual training lasting approximately 7–8 weeks.

• Health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.

• Potential bonuses or incentives based on business needs.

• Work-from-home flexibility.

• Opportunity to enhance skills in benefits administration and participant support.