Soporte y administración de Microsoft 365

This is a fully remote position, open to applicants in Spain.

📋 Description

• Manage mailbox administration, mass migrations, and retention policies in Exchange Online

• Set up and maintain equipment, channels, and meeting policies in Microsoft Teams

• Oversee sites, permissions, and synchronization in SharePoint Online and OneDrive

• Provide VIP support to executive users with the highest priority

• Maintain technical documentation and knowledge base articles

• Monitor the health of the environment and generate usage reports

• Resolve second-level incidents and escalate when necessary

• Participate in on-call duties outside of regular hours for critical situations

• Provide tiered coverage from Monday to Friday, 7:00 AM to 7:00 PM

• Work with complex Microsoft 365 infrastructures and international teams

⛳️ Requirements

• Proven experience in managing Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams

• Proficient in Outlook, Teams, OneDrive, SharePoint, Planner, and Forms

• Knowledge of mailbox management, transport rules, distribution lists, and retention policies

• Experience with mass email migrations

• Fluent in both Spanish and English, spoken and written

• Technical education: Intermediate/Advanced Vocational Training in IT, Systems, or Telecommunications

• Certifications such as MS-900, MS-102, and ITIL are valued

• Experience with Microsoft Defender, DLP, Microsoft Purview, and sensitivity labels is a plus

• Basic knowledge of Power Automate, Power Apps, or Power BI is appreciated

• Familiarity with ServiceNow is considered advantageous

• Prior experience in helpdesk or technical support is valued

• Strong problem-solving skills and incident documentation capability

• Availability for on-call duties outside of regular hours

🏝️ Benefits

• Access to technical training and Microsoft certifications

• Specialized technical team for your professional development

• Opportunity for growth in an international environment

• Remote work options

• Tiered coverage from Monday to Friday, 7:00 AM to 7:00 PM

• Participation in on-call duties for critical situations