Solutions Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a dedicated consultative resource for Sales, Sales leadership, and customers with a focus on Microsoft solutions.

• Participate in customer calls alongside stakeholders, offering options tailored to customer needs and budgetary constraints.

• Provide industry-specific insights addressing pain points that lead to the implementation of Microsoft modern solutions.

• Evaluate quote solutions and identify superior program and product suite alternatives.

• Advocate for value-added managed and professional services to facilitate customer transformation.

• Assist customers with their Enterprise Agreements by providing product, program, and contract guidance in line with Microsoft Licensing Guidelines.

• Oversee the lifecycle of Enterprise Agreement contracts, including subscription reconciliation, true-ups, additional product orders, and renewals.

• Generate cost analyses, product quotes, and pricing visibility for Enterprise Agreements in collaboration with the Sales team.

• Establish milestone touchpoints with customers and their Microsoft account teams.

• Participate in Microsoft opportunity discussions to enhance value and promote Connection services.

• Keep abreast of programs, technical knowledge, market trends, and operational models.

• Complete Microsoft training through Get License Ready and Partner University.

• Conduct online research on emerging product developments.

• Foster and maintain positive vendor relationships.

• Balance the needs of vendors and Connection to support customer requirements.

• Identify gaps in partner tools and collaborate to enhance available resources.

• Assist with consultations on Microsoft Landscape Optimization assessments.

• Pursue opportunities for enhanced account control through involvement with the Microsoft team on-site.

• Maintain and update the Salesforce Pipeline.

• Present at Sales team meetings and onboarding sessions.

⛳️ Requirements

• Candidates must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

• Advanced proficiency in Microsoft Suite (Excel, Outlook, Word, PowerPoint).

• Skilled in hosting and participating in remote meetings using Teams, Zoom, Webex, etc.

• Experience in consulting with Microsoft Online Services, including M365, Azure, Dynamics 365, and Power Platform.

• Understanding of the lifecycle and renewal processes for Enterprise Agreements, CSP, MPSA, and Cloud Subscription Agreements.

• Capability to identify, drive, and manage all aspects of a Microsoft deal from inception to completion.

• Strong negotiation skills to secure optimal purchasing agreements for customers and Connection.

• Familiarity with sales strategies, including upselling, with a proven track record in a goal-oriented environment.

• Robust business analysis skills to translate customer needs into Microsoft solutions.

• Analytical skills to derive conclusions from data in a systematic and rational manner.

• Flexibility to switch tasks in response to changing priorities.

• Excellent verbal communication skills with the ability to deliver professional presentations.

• Strong written communication skills with proficiency in drafting professional business correspondence.

• Exceptional attention to detail and proofreading capabilities.

• Organizational skills to document activities, foresee challenges, plan schedules, and monitor performance based on priorities and deadlines.

• Interpersonal skills and the ability to collaborate effectively across all levels of the organization.

• Azure and Microsoft 365 Fundamentals certifications are required.

🏝️ Benefits

• 3 weeks of paid PTO.

• Tuition reimbursement program.

• Comprehensive benefits package.

• Opportunities for professional growth.