Solutions Manager, German Fluency

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee project teams as they onboard new clients

• Manage project stakeholders and gain a deep understanding of client needs

• Lead comprehensive implementations for new clients

• Develop customer processes from the ground up

• Proactively handle requirements and tasks across various onboardings

• Guide, mentor, and facilitate customer training and Q&A sessions

• Collaborate with product and engineering teams regarding customer inquiries and product support decisions

• Establish clear expectations with clients

• Ensure customer onboarding is executed as efficiently as possible

• Continuously enhance post-sales processes to speed up time to value

⛳️ Requirements

• 8-10 years of experience in the implementation or administration of finance/procurement tools

• Previous experience with the implementation or administration of a procurement tool/ERP, including SAP S/4HANA procurement and AP or SAP Ariba Buying/Invoicing

• Fluency in German is essential

• Excellent communication and documentation abilities

• Exceptional attention to detail with a proactive work approach

• Strong data management skills, particularly in handling large sets of sensitive customer data using MS Excel

• Capability to assertively push back while maintaining positive relationships

• Comfortable with software configuration tasks

• Technical skills are advantageous

• Must be legally authorized to work in Germany

🏝️ Benefits

• A diverse and inclusive work environment

• The chance to collaborate with influential enterprise clients

• Opportunity to shape the product roadmap

• Mentorship and training opportunities

• Flexibility to work remotely from Germany