Commercial Lines AI Solutions Engineer

This is a fully remote position, open to applicants in Connecticut, +22 more locations.

📋 Description

• Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows utilizing Microsoft 365 Copilot, Copilot Studio, Power Platform, SharePoint, Teams, Dataverse, Azure AI services, and approved integrations.

• Create instructions for AI agents, knowledge sources, prompts, actions, workflows, structured outputs, escalation paths, and reusable components.

• Diagnose issues related to AI agent behavior, retrieval quality, permissions, integrations, workflow execution, and production challenges.

• Maintain comprehensive technical and support documentation.

• Oversee adoption, quality, usage, cost, feedback, and business outcomes, striving for continuous improvement or consolidation of solutions.

• Collaborate with Underwriting, Safety and Loss Control, and Claims leaders, along with subject-matter experts, to pinpoint and prioritize AI opportunities.

• Facilitate discovery sessions, convert business requirements into solution designs and test scenarios, develop prototypes, and suggest suitable solutions.

• Manage a portfolio of Commercial Lines AI use cases and development backlog.

• Coordinate dependencies to prevent duplicative or unsupported solutions.

• Communicate the capabilities, limitations, risks, resource needs, and anticipated value of solutions.

• Construct solutions in alignment with architecture, security, privacy, records management, legal, compliance, regulatory, and responsible AI standards.

• Utilize approved data sources and role-based access, ensuring grounding, traceability, human review, approval controls, disclaimers, and escalation requirements.

• Create and implement test plans that address accuracy, completeness, permissions, edge cases, failures, workflows, integrations, and user experience.

• Organize business user acceptance testing prior to deployment.

• Prevent solutions from autonomously making final decisions regarding underwriting, pricing, claims, coverage, legal, regulatory, or employment matters.

• Escalate significant risks through established channels.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in computer science, business, or the insurance field, or an equivalent combination of education and experience is required.

• A minimum of 3 years of hands-on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or similar technologies is required.

• Strong analytical, project management, facilitation, written communication, and cross-functional collaboration skills are essential.

• Experience in translating business requirements into implemented solutions throughout discovery, design, development, testing, deployment, monitoring, and production support is preferred.

• Familiarity with APIs, connectors, authentication, data integration, enterprise content sources, generative AI grounding, retrieval, evaluation, hallucination risk, and human oversight is preferred.

• Experience in property and casualty insurance, particularly within Commercial Lines Underwriting, SLC, Claims, Product, Premium Audit, or related operations, is strongly preferred.

• Working knowledge of commercial insurance processes, data, documents, controls, and regulatory considerations is strongly preferred.

• Microsoft technical certifications and/or insurance education or designations such as CPCU, ARM, AINS, AU, AIC, or comparable credentials is a plus.

• Must reside and work within an eligible U.S. state within Encova’s hiring footprint.

🏝️ Benefits

• Bonus / company incentive bonus program.

• Health, Dental & Vision Insurance.

• Company-provided life and income protection plans.

• 401(k) Retirement Plan with 100% company match up to 7% on annual salary.

• Paid Time Off.

• Paid Holidays.

• Floating Holidays.

• Flexible work arrangements (hybrid and remote depending on the role).