Lead – Solution Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with enterprise clients throughout LATAM to pinpoint and tackle significant business challenges.

• Assist field sales and channel teams by conducting discovery sessions and product demonstrations for both direct and partner-led initiatives.

• Collect requirements to clearly articulate customer issues.

• Create and showcase demonstrations of Freshworks products.

• Clearly communicate the value of Freshworks solutions to a variety of audiences.

• Engage in continuous skill development through lifelong learning.

• Establish trusted relationships with partner presales across LATAM, serving as a technical resource during collaborative efforts.

• Work jointly with partners on customer workshops, customized demonstrations, solution design, and technical validation.

• Facilitate partner activation through interactive sessions, demo coaching, and reusable resources.

• Collaborate with LATAM channel managers and field account teams to provide technical support for joint account strategies, partner-led initiatives, and regional events.

⛳️ Requirements

• 6-8 years of experience in Solution Engineering.

• Previous experience supporting both direct sales and channel partners is preferred, including partner technical activation and collaborative customer engagements.

• Exceptional soft skills and proficiency in presentation.

• Proven ability to work within cross-functional teams to solve business and technical challenges.

• Strong verbal, written, presentation, and interpersonal communication skills.

• Proficiency in Portuguese and Spanish is preferred, with the ability to conduct discovery sessions and product demonstrations with customers and partners across LATAM.

• Proven time management abilities in a fast-paced sales environment; capable of managing multiple deals monthly.

• Highly motivated, execution-oriented, with a strong sense of urgency.

• A Bachelor's degree is preferred but not mandatory.

🏝️ Benefits

• Target bonus.

• Dental insurance.

• Medical insurance.

• Vision insurance.

• Disability insurance.

• Life insurance.

• Equity.

• Employee Stock Purchase Plan (ESPP).

• Flexible Paid Time Off (PTO).

• Flexible spending account.

• Commuter benefits.

• Wellness benefits.

• Adoption leave benefits.

• Parental leave benefits.