Solutions Engineering Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Recruit, mentor, and oversee a team of SMB and Mid-Market Solutions Engineers.

• Establish standards for technical assessments and onboarding processes at Attio.

• Advocate for Solutions Engineers as essential partners to Account Executives throughout the deal cycle, engaging in joint discovery, evaluation planning, and deal strategies.

• Collaborate with Account Executive Managers on shared pipeline responsibilities.

• Act as the executive sponsor for significant deals.

• Maintain the quality and uniformity of the onboarding framework while enhancing and scaling it for a growing team and expansion into upmarket segments.

• Promote enablement initiatives, including demo environments, proof-of-concept frameworks, onboarding processes, playbooks, AI tools, automation, and training resources.

• Convey customer and prospect feedback across functional teams, including Product and Engineering.

• Assist in pre-sales technical evaluations, involving discovery, tailored demos, architectural design, and proof-of-concept programs.

• Facilitate post-sale onboarding, encompassing data model design, data migration, GTM stack integration, workspace setup, and end-user training.

⛳️ Requirements

• 4-5 years of experience as an individual contributor in Solutions Engineering, Sales Engineering, or Solutions Consulting within a B2B SaaS environment, preferably with exposure to both pre-sales and post-sales/onboarding activities.

• 2+ years of direct experience managing a team of Solutions or Sales Engineers.

• Proven track record in establishing processes and enablement for a growing team, while innovating as product and GTM strategies evolve.

• Strong technical and data proficiency within traditional no-code and low-code SaaS ecosystems, including data model design, APIs, and integrations.

• Capability to coach Solutions Engineers regarding data model design, APIs, and integrations.

• Enthusiasm for technology, building, learning, AI, and other tools in the advancing GTM ecosystem.

• Demonstrable experience in cross-functional collaboration on strategic initiatives.

• Comfortable working in both pre-sales, deal-critical settings and post-sale, customer-success-focused environments.

• Familiarity with CRM systems or broader GTM tools is a significant advantage.

🏝️ Benefits

• Comprehensive health benefits package.

• Flexible working hours with remote work options.

• Opportunities for professional development and training.

• Engaging company culture with team-building activities.