Solutions Engineer – Strategic

This is a fully remote position, open to applicants in New York.

📋 Description

• Execute the technical sales process alongside account executives, which includes discovery, architecture discussions, demonstrations, whiteboard sessions, executive briefings, and security assessments.

• Spearhead technical pre-sales efforts for key clients, securing crucial technical endorsements.

• Collaborate with potential customers' identity providers, ITSM and ticketing solutions, MDM, HRIS, cloud services, and SaaS platforms.

• Convert technical environments, requirements, and objectives into defined value-driven pilot use cases and success metrics.

• Provide guidance on security and access, encompassing guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and compliance considerations.

• Conduct technical handoffs to the Deployment team at the commencement of pilot projects.

• Create demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning materials.

• Document field objections and product deficiencies, collaborating with engineering teams to resolve them.

• Establish the solutions architecture playbook as the founding Solutions Engineer for Serval.

⛳️ Requirements

• Over 10 years of experience in solutions architecture, sales engineering, or a similar pre-sales technical position at a rapidly growing B2B software or infrastructure firm.

• Proven success in selling technical products to senior IT and security decision-makers.

• Hands-on credibility with CIOs, IT leaders, and security executives.

• Capable of actively participating in architecture reviews, debugging integrations in real-time, and addressing security inquiries.

• Proficient understanding of modern IT and identity technology stacks, including IdPs, SCIM, ITSM, ticketing systems, SaaS administration, APIs, and access provisioning/revocation.

• Exceptional communication and storytelling abilities tailored for both technical and executive audiences.

• A builder's mindset coupled with a strong sense of ownership.

• Familiarity with ITSM, IGA, access management, security, or AI automation products is highly advantageous.

🏝️ Benefits

• Significant early-stage equity opportunities.

• Comprehensive health insurance coverage.

• Flexible paid time off (PTO) policy.

• Daily lunches and snacks provided.

• Access to an onsite gym.

• Regular team-building events and offsite gatherings.

• Opportunity to influence product development and company success.

• Career growth possibilities with guidance from an experienced team and supportive investors.

• A company culture that emphasizes innovation, ownership, accountability, and enjoyment.