Solutions Engineer, Post-Sale

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and develop workflows, AI voice and text agents, automations, and data synchronization in Whippy without the need for engineering.

• Define technical requirements in collaboration with customers and convert them into effective solutions.

• Conduct testing and verification of each solution prior to launch.

• Manage customer relationships from onboarding and implementation through to go-live, renewal, and expansion.

• Act as the primary point of contact and trusted technical advisor for customers.

• Oversee multiple customers and projects, prioritizing based on impact.

• Reach out to customers proactively to address issues before they escalate.

• Take responsibility for gross and net revenue retention while achieving performance targets.

• Link product usage to customer business outcomes and communicate value using appropriate metrics.

• Recognize expansion opportunities and pass warm leads to the sales team.

• Transform customer successes into case studies, references, and testimonials.

• Guide customers towards initiatives that will generate business value.

• Represent customer interests with product, sales, and engineering teams.

• Experiment, iterate, and document insights gained.

• Report directly to the Head of Customer Success and collaborate with a six-member customer success team.

⛳️ Requirements

• 2–5 years of experience in solutions engineering, sales engineering, technical consulting, or another customer-facing SaaS role with a technical focus.

• Comfort with technical concepts; coding skills are not necessary.

• Possess a strategic and commercial mindset, with awareness of pricing and an understanding of retention and expansion risks.

• Excellent written and verbal communication skills in English; fluency in both written and spoken English is essential.

• Available to work Eastern hours, starting at 8am ET.

• Reside in Latin America or the US.

• Quick, proactive, curious, coachable, humble, self-motivated, organized, and able to maintain composure under pressure.

• Bonus points for experience in the staffing industry or familiarity with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

• Required application materials include a resume, LinkedIn profile, and a Loom video.

• A STEM degree or professional experience directly related to working with APIs or webhooks, as specified in the application question.

🏝️ Benefits

• Monthly performance bonuses.

• Variable compensation linked to results.

• Access to support, coaching, tools, and data.

• Opportunities for growth and learning.

• Flexible remote work arrangement.