Solutions Engineer – EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as a trusted advisor by comprehending customer technical and business needs and recommending suitable solutions.

• Prepare and deliver live, tailored demonstrations of Sumsub’s comprehensive platform.

• Collect technical requirements, evaluate integration necessities, and outline solution architectures.

• Discover upsell and cross-sell opportunities within current enterprise accounts.

• Identify technical challenges and present product modules such as Transaction Monitoring, KYB, and fraud workflows.

• Lead proofs of concept and trials during new business and account growth phases.

• Collaborate with sales and account management during the deal cycle.

• Offer technical expertise, respond to RFPs/RFIs, and address customer inquiries.

• Advise customers on best practices for API and SDK integration.

• Work alongside Product, Engineering, Legal, Compliance, Operations, and Customer Success teams.

⛳️ Requirements

• Ability to swiftly learn new technologies and convey complex technical concepts as clear business benefits.

• Strong working knowledge of APIs, SDKs, and cloud-based SaaS architectures.

• Hands-on coding experience is advantageous, but not essential.

• Excellent verbal and written communication abilities.

• Confidence in presenting to cross-functional stakeholders.

• Previous client-facing or presales experience is a significant plus.

• Analytical, problem-solving, and troubleshooting skills for integrations and customer needs.

• Interest in Fintech, RegTech, Fraud Prevention, and Compliance; exposure to these domains is beneficial but not required.

• Full professional proficiency in English, both written and spoken.

• Willingness to travel across the EMEA region and flexibility in scheduling.

• Capability to engage with both technical and commercial audiences.

🏝️ Benefits

• Remote-first, trust-based culture with no compulsory office days or attendance monitoring.

• Flexible working hours without a strict 9-to-5 schedule.

• Birthday holiday.

• 10 personal days each year.

• Seven sick days without the need for documentation.

• Additional time off around Christmas and New Year.

• Personal development plans and learning opportunities.

• Coverage for role-specific events.

• Financial bonuses for marriage and the arrival of a new baby.

• Fully funded team offsites several times a year.

• Necessary tools and hardware provided for the role.

• Commitment to equal opportunity, fostering a diverse and inclusive workplace.