Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a hands-on authority on the Brightspace platform and apply solutions in real-world scenarios.

• Assist in the sales process by leveraging expertise in D2L products and services, encompassing functionality, utilization, architecture, and deployment.

• Develop and deliver compelling, customized product demonstrations for a variety of audiences.

• Collaborate with the sales team to create value-centric presentations.

• Perform prospect needs-analysis sessions that explore infrastructure, requirements, and customizations.

• Offer product-management insights based on use cases and market trends.

• Generate technical documentation and materials for prospective clients.

• Facilitate engagement with internal subject-matter experts during sales opportunities.

• Participate in sales presentations, meetings, and conferences as necessary.

• Draft proposals by analyzing requirements, determining product combinations, identifying gaps, evaluating competitive alignment, and crafting concise responses.

• Collaborate with Customer Success and Account Management to clarify Brightspace features, configurations, product behaviors, and workarounds.

• Provide targeted demonstrations, feature assistance, and support for adoption.

• Aid customers in adopting Brightspace through webinars, office hours, reusable demonstrations, adoption initiatives, and customer-facing resources.

• Evaluate architecture, integration, reporting, automation, implementation planning, and technical governance requests, directing clients to the appropriate specialists.

• Manage customer adoption and technical-support inquiries with internal teams.

⛳️ Requirements

• Over 3 years of experience as a Brightspace user, either as an administrator or instructor with extensive platform usage.

• Proficient with Artificial Intelligence tools.

• Familiarity with other learning management systems and additional learning platforms that may integrate with the LMS.

• Strong interest in education and educational technology, including a solid understanding of the technology ecosystem and LMS.

• Highly comfortable presenting complex educational and technological concepts to various stakeholders.

• Very engaging both in-person and virtually.

• Exceptional writing and comprehension skills.

• Capable of working remotely in a professional manner.

• Willing to attend sales presentations, meetings, and conferences as required, with 25–50% travel.

• Open to working varied hours across North America from PST to EST.

• Experience achieving multiple objectives in an entrepreneurial setting with minimal supervision.

🏝️ Benefits

• Additional benefits may include a Wellness Subsidy.

• Equity Grants.

• Variable Incentive.

• Flexible work arrangements.

• Learning and Growth opportunities.

• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program.

• 2 Paid Days off for SkillsWave-related activities like exams or final assignments.

• Employee wellbeing initiatives, including access to mental health services, EFAP program, financial planning, and more.

• Retirement planning options.

• 2 Paid Volunteer Days.

• Competitive Benefits Package.

• Home Internet Reimbursements.

• Employee Referral Program.

• Wellness Reimbursement.

• Employee Recognition programs.

• Social Events.

• Dog Friendly Office Spaces at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne offices.