Solutions Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Collaborate with the sales team to identify customer needs and promote sales opportunities

• Facilitate technical discovery sessions with customer IT, integration, and security teams

• Gain insights into customer systems, data flows, and integration needs

• Design solutions that address customer business challenges

• Create integrations utilizing REST APIs, HL7 v2 feeds, FHIR resources, and file-based exchanges

• Perform product demonstrations

• Prepare proposals and Statements of Work that detail scope, objectives, deliverables, timelines, and pricing

• Draft responses to RFPs and security questionnaires

• Provide comprehensive solution packages to implementation teams, including requirements, integration specifications, assumptions, and unresolved items

• Establish and nurture customer relationships as a trusted advisor

• Investigate industry trends, competitive offerings, and emerging technologies

• Share insights with the product development team

⛳️ Requirements

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Information Systems) or equivalent experience

• Comprehensive understanding of the healthcare ecosystem and cloud-based healthcare solutions

• Experience in the digital health sector

• Over 2 years of experience in pre-sales, solutions engineering, integration, or technical consulting for software solutions

• Strong technical foundation with practical experience in REST APIs and integration principles

• Capability to articulate technical concepts in detail to technical stakeholders and convey them clearly to non-technical audiences

• Familiarity with HL7 v2 and FHIR is highly advantageous

• Knowledge of EHR, practice management, pharmacy management, and revenue cycle systems is beneficial

• Outstanding written and verbal communication as well as presentation skills

• Proven ability to work collaboratively with sales, engineering, and marketing teams

• Excellent problem-solving abilities and innovative solution design skills

• Understanding of project management methodologies and best practices is an asset

• Travel required is less than 5%

• Legally authorized to work in the United States

• Must not require current or future employment sponsorship

• Successful completion of background and reference checks

🏝️ Benefits

• Competitive salary plus equity

• Comprehensive medical, dental, and vision insurance plans

• Optional and supplementary benefits

• 24/7 access to benefits and support

• 401(k) retirement plan

• Paid holidays, vacation, and sick leave

• Six weeks of paid parental leave

• Company-sponsored life insurance

• Provision of necessary equipment and technology

• Opportunity to influence the future of healthcare